The UPS Store — Local services in Hastings

I called the store to get their email address to send a print job. There was no answer. I looked at the store's website and sent it to the email address there. I included a request to call me and confirm receipt.

After multitasking for a half hour without a call I called back. A young man answered and was not able to find my email. He said there is a separate email address for print jobs. Ok, no big deal. I sent it again.

The young man confirmed receipt. I specified in the body of the email what I wanted - number of copies, double sided, etc. I said I would come by at 5 to pick up.

I got a call that it was ready around 4:20. Great, I'll be there at 5. When I got there I was told that the print job was done in color. I admit, I neglected to specify black and white in my email. That said, I have worked with printing contractors since 2001. Due to the cost difference between printing in color vs. black and white it is customary to establish before printing if color is preferred. In this case, I spoke to a person prior to the job who did not clarify. And a different person (possibly an owner based off of the website photo) had my phone number but did not call to ask before performing the job. I arrived and was told that color copies were made. Unfortunately, I did not have time to refuse the color copies and request black and white. The urgency of the job is what prompted my emails and communication in the first place - in an attempt to complete this task according to my schedule.

For those who are not as familiar, this would be akin to ordering a rum and coke at a bar and the bartender charging you for top shelf instead of asking what kind of liquor you want.

It showed bad faith. I spent $35 on 40 pieces of paper. If you are ever in a position of needing copies I would urge you to learn from my experience. Specify exactly what you want (which I thought I did, but mistakes happen). Get a quote and decide if the cost is within your budget.

The job was done in a timely manner. The store is clean. The experience was disappointing.

Edited to add: I received an email from the owner who said that I was dishonest. The document was 70 pages, and I was only charged for black and white.

I...

I had the pleasure of meeting Amanda Garcia of the UPS Store {#4008} in Hastings, MN, on Monday, October 16, 2023. I was working out of state and desperately needed some documents notarized and mailed. My work hours are Monday Saturday 5:00am 7:00 pm with Sundays off. After making many, many phone calls and driving all over the area after work and on my day off for the better part of a week, I reached out to this UPS Store {about 60 miles away}. I spoke with Phillip Garcia early Sunday evening. He explained that they were closed then but that his wife or he would be in the store on Monday and would wait for me after work. I called to let them know that I was on my way. Amanda told me not to rush that she would be there when I got there. She was exceptionally helpful! Not only did she notarize my documents, she made a copy for me, put together everything for mailing, and made sure that everything was perfect. Amanda was kind, caring, organized, professional, and gave me the peace of mind to know that my problem was resolved to my satisfaction! I have and would HIGHLY recommend this UPS Store. It’s not often that someone will go above and beyond for another person, especially when it took her away from her family! Amanda’s and Phillip’s great customer service was exemplary and should be a model for all businesses! I certainly won’t forget their kindness and generosity! It is my hope that you will recognize them personally and throughout your...

⭐️⭐️⭐️⭐️⭐️ Absolutely Outstanding Service from the Hastings UPS Store!

We’ve worked with the Hastings UPS Store on a wide variety of custom printing projects for our business — and they’ve exceeded expectations every single time. From business cards to corporate stickers, logo-printed glasses, custom tank tops, and so much more, their team has absolutely knocked it out of the park.

What makes them stand out is their attention to detail, quick turnaround times, and above all — their exceptional customer service. You can tell right away that they genuinely care about your business and your brand. They listen carefully to what you need, offer great suggestions to improve the final product, and make the entire process super smooth and stress-free.

Every order has been delivered with incredible quality — vibrant colors, clean printing, and durable materials. Whether it’s something small like stickers or something more complex like branded apparel or glassware, they have the expertise and equipment to...