Caribou Coffee — Restaurant in Hastings

5 stars to the guy running drive thru bc he was very nice and sweet, but whoever the young girl on the coffee making line is was rude and did not make coffee well. We are frequent customers to Caribou and today we went through drive through and asked for a kids temp hot chocolate, caramel crafted press and a nitro high rise. We got the drinks and clearly the hot chocolate was not kids temp. I took a sip and it was hot for me and my husband could feel heat through the cup.. we asked if we could get ice and the lady in line crankily said “Tell them that we made it kids temp and it’s cooler than the regular “ as if we have never ordered a kids temp drink from them🙄 we finally take drinks of our beverages and they barely resemble the flavor of coffee more like watered down milk but we were too late to turn back to change and honestly I wouldn’t want to deal with her anyway. We didn’t appreciate the rudeness over ice from her.. we knew it was too hot for our Kid. Anyway, didn’t appreciate her customer service and lack of flavor in our drinks. Please know the young man in the drive thru was polite, sweet and amazing customer service skills. It was just the lady who made our drinks that was not pleasant nor our drink flavors.

This was the...

We have been loyal Caribou customers since Caribou came to Hastings. We spend a minimum of $12 - FOR COFFEE - almost every day. One of the reasons we have been loyal is because our dogs look forward to a trip to Caribou so they can get a treat. One simple dog treat has generated thousands of dollars in sales from our household alone. We have remained loyal even when Caribou’s hours have been unpredictable due to Covid and coverage challenges and have defended them when it seems as though the community has not. But no more. A couple of weeks ago Caribou stopped giving dog treats but still gave out Pup Cups. Okay, still a “reward” for our loyalty. But just today, we went through the drive through and were told “we no longer will be doing dog treats” and with that, the window was slammed shut. Message received. No more dog treats. Cool. But in turn, we too are done with this Caribou. This may seem like a petty reason to be done with this coffee shop but it has been a fun part of our daily routine for years. Such a short-sighted decision on this local Caribou’s part will result in hundreds of dollars of lost revenue. There are plenty of other local coffee shops that will love our business. Time to...

The coffee is always good. However, their customer service and speed is terrible. I understand that the mornings are one of the busiest times of the day, however I do not enjoy waiting at the window for five minutes before they finally decide to take my payment even before my coffee is ready. I would be more u derstanding if they were all busy doing something but 9 times out of 10 the cashier is just standing around chit chatting or staring off into space. People come to get coffee on their way to work...I live down the road, and get there minimally fifteen minutes before I have to leave for work, and so don’t enjoy leaving late for work some days because people don’t know how to do their jobs. I don’t know who’s in charge of these employees currently, but this was never a problem until about 6 months or so ago. If I passed another Caribou location on my way to work, I would not use this location. And don’t get me started on how they deceive the perks redemption. That’s another story in itself, and when I called to let them know what happened, they weren’t very friendly. Not happy with this location at all. Get a new manager in there and some new employees who actually want to work and...