Verizon — Local services in Hawaii

This was my second visit to this location in Kona. The first visit was several years ago & could be considered mediocre at best. That visit resulted in an iPad purchase because the iPad I owned, had a battery that was dying. I was not able to wait for one with a larger amount of memory to be ordered, shipped and delivered due to the new models being in high demand.

This visit was very disappointing and although I was not expecting to make a purchase today, solely because I had entered the store a mere ten minutes before closing time and would never ask anyone to stay late on my behalf. Vincent, mid sentence talking to me, made it known, not to me, but to two other people who walked into the store behind me that they would not be helped as the store was closing in 10 minutes and he was busy with someone else ahead of them but rudely asked what they were there for.

Please understand that I did expect to be greeted with some basic level of courtesy, if not greeted with respect as I entered the store but was almost standing in front of this person before he acknowledged me. My entire intention was to leave the store with accurate information about the current Verizon promotion as advertised on television and be able to see what my current Verizon service plan is and if it will qualify for the promotion or not without having to spend any length of time trying to figure out what my bill said compared to the promotion.

Entering the Verizon store, an employee with a name tag stating Vincent was sitting on the left hand side of the counter and a second employee was sitting on the right hand side of the same counter with what appeared to be another customer being cared for. Note I can only hope this store has surveillance cameras with audio. If so, please accept this as my written permission to both review and publish any videos that you have and want to share of my visit to compare my written experience to the video. My recollection is the best but I should have recorded the interaction myself. My question to Vincent was about the current Verizon promotion being advertised on television with regards to a new iPhone and Apple Watch. I asked for the details of what the promotion was and if he could help me understand what was being offered in the commercial. It was then that the questions began. Am I a current customer? Yes, I answered. What is my phone number? It was provided. Do I have any id. I don’t always carry id but do carry a phone with me plus credit cards that have my picture on one as well as cash. Please remember that I am in a Verizon store to ask a specific question and have it answered. I asked what those questions had to do with my request about the current promotion and if this was a Verizon company store. He replied yes, it was a Verizon owned store and the other employee began to help him with where to find the answer. He took the cards I gave him and scoffed at them. It was at that point, I had had enough. I took my cards back looked and him and let him know that the other people were going to be able to take me place because my purchase would not be made at that location EVER. I left and have no plans to go back. The other people did get what they needed. I saw them while sitting on the bench talking. They were able to get the pin to port their phones to T-Mobile. Who knows, I might just follow them to...

Wow! What a difference! I've been in here several times over a 14 year span, this is the 3rd Kona location I know of. Most of my experiences have been so annoying and I've been irritated at the inefficiencies and long waits. With the exception of 2007, they were AMAZING that year I needed help.

Caressa was very efficient and knowledgable. I had made an appointment just in case there was a long wait like I have experienced before when I dropped my phone a couple years ago.

My last online experience ordering a phone was a disaster (it was online though not this location) took 5 different people and a least 5 hours of being on the phone. It was about 2 weeks before a simple phone upgrade was finally accomplished. After that horrible wait this year on the phone and having to explain what I wanted 5 TIMES I decided to chance going IN the store for an upgrade. WAY FASTER.

Verizon with Caressa and the manager Daniel were so excellent, quick and efficient, it was a GREAT experience. AND I didn't feel like I was getting ripped off because of how much they gave us for the phone and the add a line discount. Verizon has the best coverage on this island which is why I have always stuck with them.

I now have the Verizon Reveal Connect on my 2 new Sprinters and I can see where they are in real time along with engine diagnostics, idling, speeding, hard braking and I have video clips in a folder. All events are in the account by day, I think I want to add it to my other Sprinters as well.

Good...

The customer service representative was either trying to rip me off or just incompetent.

I am a visitor who just got a Verizon SIM card. Since I was out of data, I tried to get additional data through the app. It said $20 for 3 GB. However, the app didn’t accept international credit cards - that’s quite unprofessional for such a large and successful company as Verizon, but of course not the employees fault. Anyway, then I went to this Verizon branch and asked for 3 GB of data. The employee asked for $40, and couldn’t provide me with the price offered in the app. Then I asked him how it works with a refill card (or recharge card?) from a supermarket such as Walmart. He said, he doesn’t know, and that he only knows that I can recharge my data in the shop for $40. How can a trained employee not know how to recharge data with a refill card? He also said no one else in the shop would be able to answer that question, as they are probably only trained on selling the in-store products. I had the feeling he tried to rip me off by convincing me to buy the 3 GB for $40. Not cool!

Today, you can do everything online. I like visiting local branches for asking questions that I cannot solve on my own. They should be well trained and able to help, especially with such simple questions. In this branch I didn’t get any help - just waste of time.

Btw, if the app doesn’t take your credit card, just get a refill card from Walmart for $20, enter the code in the app, and you get your 3 GB, instead of paying $40...