Office Depot — Local services in Hayward

I have to take the time to Recognize a very experienced staff member and store lead Jason. My husband and I went to the store her in search of two new computer chairs. We have always bought chairs that were roughly around $150 but they only seem to last a little over a year and then the hydraulics start going out and the seat starts going down on its own the armrest tense to start falling apart this time we decided to re-search the chair Before purchasing we were willing to pay a little more for the chair since the old saying goes you get what you pay for. I was ready to buy a chair for $199. I really liked it. It was a strange color, blue and black and it was labeled a gaming chair but I felt comfortable but it didn’t have much choices as far as adjusting the seat or back. My husband on the other hand found this other chair for $299 that he liked. At this point we were just searching around. We weren’t really planning on buying that day. That was until my husband found out the chair that was listed for $299 had additional information stating the real cost was $459 and the expiration date for the sale was the same day at closing. So needless to say he decided he’s going to buy his chair at the sale price and he did and also Katie additional $15 to have it assembled and we were going to pick it up the following day. I, on the other hand was undecided, Jason recommended for comfort a chair he bought a couple of years ago and has never had an issue. I sat in the chair and fell in love with it. t you see I have a very bad back and I need the support in my lumbar the seat, adjust front and back, the back rest adjust up and down, the armrest goes up-and-down, and it could even rock. I had never paid $550 for a chair so I decided we’ll go eat dinner across the street at Sizzler and think about it. . thought about it after leaving Sizzler. I decided I’m going to do! It’s my back and I want comfort, I will spend the money somewhere else. Why not on myself? I went back to the store to purchase my chair. Jason was still there and so attentive but never was he pushy, he provided all the necessary information that was needed and that’s what helped me make the final decision. I just loved this chair in the store and I have no regrets paying that price for it. You only live once! Already had my husband’s chair assembled, and I was able to take it home with me. I was curious if what Jason had said that the chair would go to the regular price tomorrow he didn’t know I was returning after dinner I never mentioned it I just said I’ll think about purchasing the chair I was very pleased to see after I came back from dinner and it was getting close to closing that the sale price was off of the chair that my husband purchased and it was now back to $449. Jason proved to be very honest with high integrity. Jason, thank you for the no pressure sale, and the superb exceptional customer service you provided us. Jason you are truly an asset to Office.Depot. It is only because of your customer service and knowledge and honesty that I decided to...

Upon arriving at the store, I pressed the "Delivery Pickup" button and waited patiently for someone to come assist me. The cashier was quite busy helping customers check out and a few minutes later, a gentleman who's name I did not catch began walking towards me and yelled out, "What did you order?" No greeting or anything to signify he wanted to help me. As I was replying, "An office chair" he suddenly pushed the "Delivery Pickup" button forcefully to acknowledge I had been helped. It startled me but I figured he was just in a rush. He asked what name it was under and after I gave it to him, he turned away to grab a cart. I watched him walk over to the delivery items and place the large box with my office chair into the cart. As he pushed it over to me, he again yelled out, "What was the name for it again?" and after I gave him the name, he pushed the cart toward me and said, "Okay, here." and walked away. He did not ask if I needed help out to my car or if I needed help lifting the large heavy box into my vehicle. We were both wearing masks and socially distanced. I would have been more than happy to accompany him to my vehicle and open the trunk for him to place the large and heavy box into my vehicle. I was not at all satisfied with my experience and the lack of common courtesy and customer service has left a very sour taste in my mouth. Needless to say it's the last time I will purchasing anything from this store nor would I recommend...

I submitted my print job on Friday. After I submitted my print job online, I called the Print Center and spoke to a Representative who confirmed that she received my print job. She also told me that the job will be ready to pick up on Monday. On Monday I received an email saying that they couldn't finish my print job until the next day. I drove to Office Depot and helped the print center put my training manuals together. I also had to take the unfinished manuals to my office and print labels for the tabs because Linda said that it would take hours to setup the printer to print the tabs. I reached out to Office Depot and all they could do is give me a $50 credit. I don't care about the credit. Hire better people. The people at this store are slow. It's not right that the customer has to come in and put their own print job together. I won't use them again. The Office Depot in Union City #06177 was the best! I wish they were still open. UPDATE, 10/7: I'm not sure why Miki told me to reach out to Office Depot Social Media team if they're not going to reply to my email. It's been 4-days and I haven't heard a peep from Office Depot. Just don't bother with this store anymore. UPDATE, 10/10: I received an email from the General Manager, Zachery J. He refunded the whole print job. He didn't ask me to change my rating but I'm doing it because I am satisfied with...