Home2 Suites by Hilton Hayward — Hotel in Hayward

I was concerned after reading reviews about how our experience would be but I was not surprised when we had a rather nice stay here. The only complaint we had was the bed in our room creaked and my mother could feel springs. She slept on the other side of the bed. I feel bad that I didn't mention this when we checked out so they could address it. Other than that our room was nice, clean and spacious!! |We stayed on the 4th floor in the room next to the stairwell. |We could see our car parked outside from our window. There is security in the parking lot that circles the lot throughout the night. |(I am a night owl so I saw them patrolling.) |The power operated window shades are neat and I'm impressed that they haven't been broken and reduced to manual chain operation like other locations I have stayed in. |It is an ADA room with a roll in shower. The bathroom was so big! |The kitchen was well equipped with a microwave and decent sized fridge. All the dishes necessary. And soap and sponge. |The sofabed was comfortable. When I asked for linens they insisted on having them brought to our room and I had barely closed the door to our room when someone knocked and hand delivered the sofabed linens to me. So in regards to the negative reviews, perhaps in the past there was a staff shortage or something because we had a wonderful experience with the staff and their customer service was great. |The airport next to the hotel was quiet during the night. |The laundry room is next to the fitness room so you can work out while you wash . The washer and dryer were actually rather low cost and the machines take quarters. They are front loading. I brought my own detergent, not sure if they sell any there but I imagine they do. If not there are places nearby you can buy some. |I didn't use the fitness equipment but there are 2 treadmills and an an elliptical and I think there was a peloton bike. Also hand weights.|The breakfast was nice little buffet style with cereal, oatmeal, waffle maker, egg patties, cheese, bread, biscuits, milk, coffee, juice. |This is a nice place to stay. I would stay again. |I will also say , the day/night we stayed here, this was the only hotel in the area that wasn't out of their mind charging around $300+ a night. I dunno what was going on that all the other hotels in the Bay area were tripping with exorbitant prices but I appreciate home2suites Hayward for their reasonable...

I was concerned after reading reviews about how our experience would be but I was not surprised when we had a rather nice stay here. The only complaint we had was the bed in our room creaked and my mother could feel springs. She slept on the other side of the bed. I feel bad that I didn't mention this when we checked out so they could address it. Other than that our room was nice, clean and spacious!! |We stayed on the 4th floor in the room next to the stairwell. |We could see our car parked outside from our window. There is security in the parking lot that circles the lot throughout the night. |(I am a night owl so I saw them patrolling.) |The power operated window shades are neat and I'm impressed that they haven't been broken and reduced to manual chain operation like other locations I have stayed in. |It is an ADA room with a roll in shower. The bathroom was so big! |The kitchen was well equipped with a microwave and decent sized fridge. All the dishes necessary. And soap and sponge. |The sofabed was comfortable. When I asked for linens they insisted on having them brought to our room and I had barely closed the door to our room when someone knocked and hand delivered the sofabed linens to me. So in regards to the negative reviews, perhaps in the past there was a staff shortage or something because we had a wonderful experience with the staff and their customer service was great. |The airport next to the hotel was quiet during the night. |The laundry room is next to the fitness room so you can work out while you wash . The washer and dryer were actually rather low cost and the machines take quarters. They are front loading. I brought my own detergent, not sure if they sell any there but I imagine they do. If not there are places nearby you can buy some. |I didn't use the fitness equipment but there are 2 treadmills and an an elliptical and I think there was a peloton bike. Also hand weights.|The breakfast was nice little buffet style with cereal, oatmeal, waffle maker, egg patties, cheese, bread, biscuits, milk, coffee, juice. |This is a nice place to stay. I would stay again. |I will also say , the day/night we stayed here, this was the only hotel in the area that wasn't out of their mind charging around $300+ a night. I dunno what was going on that all the other hotels in the Bay area were tripping with exorbitant prices but I appreciate home2suites Hayward for their reasonable...

We recently stayed at Home2 Suites by Hilton Hayward for the second time, and unfortunately, this visit was far from the positive experience we had the first time. During our stay, I woke up in the middle of the night to use the restroom and discovered our room was infested with ants. As someone who is very particular about cleanliness, I always disinfect hotel rooms thoroughly with Clorox wipes and Lysol upon arrival, and there were no visible signs of ants at check-in. It seemed like they only came out during the night. When I got up again at 5 a.m. to start getting ready, the ants were everywhere, including the kitchen counter, in the bathroom (including the shower and toilet), on the tabletops near the couch, and even near the bed. My husband had to wake up early to clean the area where I was getting ready, which was especially frustrating since he hadn't gotten much sleep. He reported the issue to the front desk. The receptionist asked if we wanted housekeeping to clean the room, but since we were checking out that day and had already dealt with most of the ants ourselves, he declined. He requested to speak with a manager but was told the manager wasn’t available. We were told the manager would be informed and would get back to us. We had breakfast in the lobby and asked again at checkout if we could speak with someone, but once more, we were told the manager was unavailable. My husband referenced the hotel’s guarantee posted on the lobby, stating: “We guarantee an engaging experience and clean, comfortable accommodations. If you aren't completely satisfied, let us make it right or that night's on us.”, and asked if the room could be comped. The receptionist said no, and that the best they could do was offer points. Since then, we have attempted to reach a manager multiple times by phone and email, with no response. We’re extremely disappointed in both the cleanliness of our room and the lack of follow-up or accountability from management. This was not the standard we expected from Hilton. We hope Home2 Suites takes this feedback seriously and improves both their pest control and...