Standard Plumbing - Heber City — Local services in Heber

Long story short don't support establishments that don't support u.s. currency regardless the technically Advanced world we live in.

I stoped by in a hurry to grab a few parts. They had everything I needed. And, even the staff was helpful, not necessarily the most knowledgeable... Or, Maybe I'm just picky on where I get my advice.

Now, the issue with this establishment, that I experienced is:

I did not have a credit / debit card on me. But thankfully, I had cash. After I was rung up, my purchase totaled $51 and change. I pulled out $100 bill. Too my surprise, they did not accept my money. They gave me an excuse about being robbed last week.(if this statement is true, then I am sympathetic for the loss, and that life happened to this unfortunate store).

Frustrated, I went back to my wallet and was able to scrounge up $47. They would not accept this currency either.... So, at a loss for alternate options, I decided to let the clerk decide. "Do you want a hundred dollar bill or do you want $47"? He chose to refuse my business. Which I found extremely interesting, given the fact that they claim to be an establishment that accepts u.s. currency. I hope after this experience they will be wise enough to put up signage explaining that even though we do accept cash, we do not collect $100 bills. Sorry for the inconvenience. If this had been the case, I would have happily put back $5 worth of merchandise. Unfortunately, it turned into a matter of principle.

I proceeded to ask for the managers phone number, they could not provide it. Either of the two Clerks. They do not know how to get ahold of their manager?! In disbelief and amazement, I asked for the manager's name. The response was "Mark". To which I chuckled dropped my head in disbelief of the ridiculous customer service I experienced. When I brought myself to a point, (where I wasn't going to laugh and insult the clerk's intelligence). I asked if he could provide Mark's last name. I wish I could tell you there was a resolution. But, from what I gathered, Mark does not seem to be the real name of any manager that works for this...

We went in looking for faucets for our new bathroom vanity. We could not find showroom associate Lesly Munoz her father that works there finally tracked her down. We told her it was a new vanity she showed us some selections. An order was placed which included a $25 freight fee that was not disclosed and we were not aware of this until pick up. Upon install we discovered that NOT ALL components were included with faucets. FRUSTRATING! Informed by same sales rep Lesly that additional components were required . Why was this not disclosed during purchase? She is the rep for their plumbing supplier. To add to this an additional $25 restock fee was charged during return. I paid $50 dollars for nothing. I would NOT use this location...

Excellent store! For great customer service talk to the manager or one of the female employees. There are at least 3 different ladies who work there and they're all friendly, knowledgeable and helpful. Being a non plumber myself, they have helped me many times. They have everything from Benjamin Moore paint to landscape items. They also even rent small...