Waller County Electric & Air Conditioning — Local services in Hempstead

We had a leak in our AC unit and had an AC tech from another company come out to the property to take a look at what the problem was. The tech gave us the estimate and one of the repairs that were needed was to clean the drain lines and so they did. Then, we noticed that the pan under one of the lines was getting rusty and we needed that to be changed, so our management company recommended Waller County Electric to have them do the work. They went to our property, and they once again clean the drain lines without asking us first if it was ok to proceed. I called Waller County, and the owner answered, when I told him what happened he tried to flip the blame on the other company and me, instead of looking at the issue more deeply or reimburse us the money that they charge us. He also told me that he will not any future jobs on my property because of my complaint. I think this was unethical in their part. I'm glad that I'm not doing any more business with them. Be careful with...

Too high in cost, their have been here twice fixing issues and have said whoever installed it did it wrong. They installed it. I didn’t pay the first time for the correction. The second time I asked for a maintenance which they can out and performed. The cost was $196, I have never paid that much for a simple maintenance. The maintenance has always included the coil, drain and outside unit. They left, it was after 5, did not check the unit, it was not running, had to stay home from work the next day so they could come back to get it running, 4 hrs later they said it was from something not being installed correctly when it was originally installed. Found another issue they did. Went from 12” to 8” in the middle of a room with 4 vents. No winder it’s hotter at the end of the room. Seriously very unprofessional and slop work. Will start using a different company...

This is the second time I've had a great experience. The first time was 3 years ago. Our outside unit went out and the tech was quick to pinpoint a burned out capacitor. The second time was recently. I had them do a second opinion after our attic unit froze up. I was told by another company that the system had a coolant leak and that I needed a new unit, and because mine was old and it was more efficient to replace both units. He spent about 2 minutes in the attic, come down and told me the news, then proceeded to give me options and pricing for a new unit. Ruben, after spending about the same amount of time in the attic, said that there was not a leak, and that he was going to do a pressure check to confirm. After more professional troubleshooting than the first guy, he found the problem and fixed it. ...