University Title Company - Hempstead — Local services in Hempstead

I agree with the previous “horrible” review. They totally screwed up my taxes at closing and refunded part of the taxes that were paid by the seller back to the seller months later. When the county came after me for the taxes they refunded; they then tried to tell me it was a tax discrepancy and it was my job to retrieve the money from the seller. Who of course was MIA for several months. I finally hired an attorney to go after Homeland Title for refunding my money in error to the seller. Eventually, I got my money back. However they sent it regular mail to an old address despite the fact they said they would fed ex to my new address that I provided them. The manager Stacy has the absolute worst possible customer service I have ever experienced in my life. She made several errors during my experience and should have been fired for the first one because she REFUSED to make it right and continued to say “we’ve done everything we can possible do for you”! Funny how she figures out how to do ALOT more when she heard from my attorney. Should have never come to that...she should have been honest and done what is right to begin with. But then again, not everyone has been raised properly. Avoid this company at all costs and I emphasis costs. Because it will cost you to do...

Went under contract on a property in October and did not receive title commitment until last week in November. They thought our closing was December 30th when it was actually December 3rd.... could explain why they appear to have sat on the file. We received notification of a delay in closing due to their computer systems and then they were not knowledgeable on how to close a customer with COVID. We in fact had to call another title office for advice. Homeland Title simply said "well we wait until they recover." (I have a feeling its because they could not close us due to the issues on their end). However, this was unacceptable and I had to tell them how to move forward (POA). The file ended up closing over a week late. After two closing extensions, the file funded and they will not send the Realtor the HUD1 Settlement Statement as every other title company normally sends once the file funds. The TILA authorization form has been sent and still waiting for the proper documents so the file can be closed out. I am not normally one to write these reviews but I firmly feel that every Realtor, Lender, and potential customer needs to be aware of the lack of knowledge that Homeland Title has along with their lack of timeliness and willingness to go...

Where to even start. Phyllis Griffin and Mitch Mansions LLC. both need to take a hike. I am HIGHLY disappointed in the lack of urgency and response from both parties. To start with, because they felt the need to "expedite" the closing on 6 houses in La Porte and did not apportion the lots properly, I received the brunt of their mistake paying $8k+ in property taxes for myself and all of my neighbors. In turn, doubling my mortgage and KILLING my finances. As of last month, we all (our street) received papers from a law firm in Houston saying there are $28,000 in city and school taxes still due on ALL of our properties combined and now we are in a law suit with the county.

The fact of the matter is that these people are careless and always respond (when they do) with "We are working on it." It's been over a month and nothing has been done. I will NEVER do business with either of these entities ever again and I hope no one has to go through this living nightmare that we have. This was just a WONDERFUl first time home buying experience....