Planet Fitness — Local services in Henderson

I am writing to express my dissatisfaction with the recent experience I had with your gym services. I have encountered several issues that have left me feeling frustrated and disappointed.

Firstly, there seems to be an issue with overcharging on my account. I have noticed discrepancies in the billing, and despite my attempts to address the matter with your customer service representatives, I have not received a satisfactory resolution.

Moreover, the customer service experience itself has been far from pleasant. The representatives I spoke to were not only unhelpful but also exhibited a level of rudeness that was both surprising and disappointing. I believe that every customer deserves to be treated with respect and courtesy, especially when seeking assistance with their concerns.

One significant challenge I faced was the lack of clear communication about the rules and regulations governing billing and membership. It appears that certain important information is not readily available on the app or other communication channels. It’s frustrating to be made to feel responsible for not knowing certain details when they are not easily accessible.

To exacerbate matters, when seeking a resolution, I was directed to contact my bank to initiate a claim to recover the overcharged amount. This approach seemed unprofessional and contrary to the standards of customer service I would expect from a reputable gym like Planet Fitness.

I believe in the importance of open communication and transparency in customer service, and I hope that you can address these concerns promptly. I trust that you will take the necessary steps to rectify the billing issue and improve the overall customer experience at your facilities.

Update:

I am writing to express my deepening disappointment regarding the ongoing billing issue I've reported. Despite apparent attempts to resolve the problem online, the assistance provided seems disingenuous and falls short of the genuine support I expected.

What exacerbates this situation is the reluctance of the manager to address the matter face-to-face or even via a direct call, considering that my information is readily available. This lack of personal engagement is concerning and adds to the impression that the efforts made online are merely a façade.

It is disheartening to feel misled by the appearance of assistance while encountering continued issues. I insist on a sincere and effective resolution to this matter, and I implore you to ensure that the manager takes direct and immediate action.

01/22/2024

The person who called me on 01/22/2024 was incredibly rude, constantly interrupting me, turning things around to make me feel insignificant, and insisting that the issue was still my problem. Avoid this gym at all costs – they have the talent to make you feel horrible in the worst possible way and still won't grant me a refund. They show zero concern for your well-being. I've been sick for over a week, and they couldn't even send me the paperwork to terminate my membership. Instead, they insisted I had to go down there in person to sign it. Going in person has only worsened my health. This is beyond frustrating.

I am reaching a point where a thorough investigation into the individuals managing this gym is imperative. The continuous insults and condescending tone directed at me, treating me as if I'm an idiot, coupled with the refusal to refund the unauthorized charge, is beyond unacceptable. The manager's incessant interruptions made the conversation unbearable, leaving me feeling degraded and unable to voice my concerns.

Considering the appalling treatment I've endured, I am contemplating reaching out to our local news station to shed light on how this business mistreats its customers. This level of disrespect is not just about me; it extends to all those facing similar issues. The need for accountability is glaring, and I won't stand for being insulted or witnessing others endure...

So i have been at this gym 8 month my son has lost alot of weight started to live a healthy life style i go work out with my sons sometimes daughter i have nothing good to say no more about this place im hurt that my words are Falling on deaf ears last night the girl that works thier named Lexi gave me a dirty attitude for the third time .talks crazy to me even yelled at me. I told Her where was your customer service skills at then she stood quiet while when I was leaving the gym she was already outside she was getting into a car with 2 other people they waited in that vehicle for 2 to 3 minutes watching me to see what car I was going to get in to when I was with my kids at this point I'm not even going to get into my car every night I go to Walmart after the gym so i said lets just walk to Walmart bcause I don't want them to know what kind of car I drive they pulled up wasn't even a parking spot all 3 of them got out one of them pops the trunk got something out then all 3 were standing outside of the car smoking cigarets so obviously they wanted to fight Lexi who works in the gym started calling me names cussing at me the passenger also started saying something derogatory things i told them why dont they just drive away why are they watching me they start yelln things i willnt post it was that bad so i said im going back in the gym having them pull the camera's call cops i get in the gym tell the staff whats going on one of them runs outside to see whats going on this was at 1025 she was outside talking to them tell 11i wasnt leaving that gym untell something was done one of the managers came in she had me Wright a statement i was still at the gym at 1155 this is crazy to me that a employ with a car full of people wanted to fight me outside. Also she told me she knows where i live so this isnt ok i havnt heard back from no one from the gym at all its like whatever to them . so be very aware if you make some one mad thier they can pull your address phone num credit card num. I did not want to have to come on here and say what happen last night but when I call the gym this afternoon the young man that I spoke to brush's it off and told me that the GM already knows about it and there's nothing that he could do I asked him for corporates number he told me he doesn't know it I asked him how do I transfer my membership over to another gym he said he don't know this is unbelievable. Cameras don't lie it shows that she was waiting for me when I walked out those doors and I'm very appalled that management doesn't care so it's more important to keep an employee thats ghetto wants to fight outside . Over losing memberships you have an employee who's threatening your members so I'm pretty sure I won't be the last one i know others have noticed the change in the way us MEMBERS have been getting treated i told the young man on the phone give me Corporates information so I can tell them what happen if not then I'm going to post this on Yelp and Google and he said go ahead so I'm going ahead so GM thank your staff member that told me today at 3pm to good ahead and post what happen . Now i need to find a new gym for my...

Hello beautiful people of Henderson! Please, I beg you, do not go to this place! Let's stop supporting these places with this terrible customer service! 2 days ago I was there on my daily routine in the afternoon and they opened my locker, they stole my suitcase with all my things inside in the women's changing room, they stole my car keys and of course they stole my car too! The manager did nothing about it, nor did the police, who were good for nothing, my card was right in the gym's surveillance cameras and my suitcase was inside their facilities and no matter how much I begged them to help me and clarify the theft Nobody did anything, they just stayed silent and still, believe me, you are not safe there, not even your things, except your car, because they and the good-for-nothing manager know it and does nothing!!! Of course, your car parked there on the premises of this gym is not safe either! Please people, let's not support this place anymore! If I leave this note it is so that you pay attention to where you leave your money! If you are going to pay for a gym go to a better place! This place sucks with its manager and its terrible staff and terrible...