Mr. Handyman of E. Nashville and Hendersonville — Local services in Hendersonville

I hired to remove my ceiling texture and paint in my living room and upstairs hallway. The upstairs hallway is technically not finished and there were a lot of damages done to my home.

One man showed up to do the work. He lacked knowledge and refused to tarp off my home properly. The plastic did not reach the floor and was not taped on the sides to prevent the dust from going around and the floors were not covered at all. I was going to fire them but after I complained several times and expressed my upset, my project was subbed out to another small business that did manage to make my living room look beautiful.

My front doors which were installed last May, had been covered in drywall dust. My air vents hadn’t be covered so my air ducts were covered in drywall dust, the backdoor to my house had been left open to air out my house since they were not using sanders attached to vacuums and my back porch I had recently stained had turned white.

I cleaned between days to help mitigate damages to my home, but the amount of dust and the fact it was airborne made it difficult to manage. It also did not help that the man who started everything had only been given a 5 gallon shop vac to clean with, but he left it on top of the scaffolding and needed to borrow MY personal one to clean up. The man working also wiped surfaces down using a damp towel which made the dust solidify in the crevasses making it difficult to clean.

Mr Handyman paid a cleaner to come and clean my carpets. The company they used didn’t get the dust out of my carpet because a few days later I vacuumed and pulled out about 2 lbs of white dust from my carpets. They also tried to clean my front doors which had drywall dust that coated both inside and out and had been stuck in the crevasses. They used a cleaner that was too strong and stripped the finish on my doors. They paid a second company to come a remediate the floor work. They also restained my deck since we couldn’t get the white cast off it.

When it came to my front doors I asked how they were going to fix it and I had gotten a quote from Pella for new doors, which was $7k. They said they could have a guy restain them, but when I said I didn’t want to pay them the full price on my project due to the damages and the length of time the project became, they got upset and told me to keep final payment. My project was supposed to be done in 7 days. It had been 2 months since they started. To get the rooms to the point of painted, it took 13 days. I was quoted $9k for the work and paid ~$5.4k. I did ask to keep final payment and they stain my doors and also fix a few spots in my upstairs hallway, but the owner refused to speak with me and discuss any of the problems I had. I was upset and said I wanted to keep final payment and have them fix the hallway and stain my doors. I was texted back: “We will forgive your final payment. Your paint is good, your floors are clean and your deck is stained.”

Through this process I worked with Doug Harmon who kept saying I was bullying him and beating him up, because I tried to be honest with how I felt I was being treated. I made a huge effort to remain calm and work with them. The workers that came even told me what I asked for was fair considering all that happened. He tried to drag my husband into the conversations, even though I was the one who ultimately hired him. I felt as though they didn’t take me seriously, because I am a younger female. He evaded answering questions and when I asked multiple times for the owner, John to call me he never did. Finally at the end, Doug told me John doesn’t like speaking with customers. I had tipped the the subs they used and they used that against me saying "well you must have liked the work." That upset me more than anything because unlike them I watched these men labor every single day doing their best to fix many days worth of work the first man...

I’m incredibly disappointed with my experience with Mr. Handyman of East Nashville and Henderson.

Upon scheduling the consultation appointment, I paid a $99 deposit/“membership fee” which secured the technician’s time to come out to quote the work I was looking to have done. Three days later, on November 20th, the technician, William, came out and quoted me for 3 things I was looking to get done—hanging window shades, installing a ceiling fan, and hanging a TV. He was punctual, professional, and easy to work with. He provided me the quote as a “lump sum” formatting. I asked for him to rework the quote so that each task was its own line item, and he confirmed he would 1) have the original lump sum quote sent to me and 2) send an itemized quote later in the week. When he asked me when I was hoping to have the work completed, I told him “not until next week at the earliest.” He assured me that was no problem, and that I’d be hearing from the Mr. Handyman office either later that week, or early the following week, in order to get me on the schedule. Seamless consultation.

A week passed. Then 2 weeks. After 2 and a half weeks, and scouring my Spam folder for a Mr. Handyman quote, I called up to their office to figure out what the status of my estimate was, in the late morning of December 6th. No answer, so I texted for a follow up. After a game of phone tag, and some texts exchanges after which the (lump sum) estimate was re-sent, I spoke to Rachel regarding getting scheduled for part of the work. She informed me that since the estimate wasn’t itemized, the technician would have to redo the estimate to break it out into its parts.

At that point, it was after 4 pm on the 6th, so the estimate would be reworked the next day (on the 7th), and they’d contact me ASAP once it was done. I was assured that I’d hear back from them on the 7th.

The 7th came and went. Giving them the benefit of the doubt, I waited until after noon on the 8th to see if they’d contact me. When that didn’t happen, I called the office. After explaining the situation to a third person I talked to (Alex?), I was told that they’d connect with William to check the status of the reworked quote, and then they’d call me back. We hung up.

Ten minutes later, the Mr. Handyman Henderson office calls me back, and tells me they’re putting me through directly to the technician. Ok, no problem.

Once connected to William, it was obvious that he had been given no context for what was going on, or even my last name. He gave me a verbal quote over the phone, asked me if it was an acceptable price, after I confirmed that I wanted to move forward, he told me he’d call the office, inform them of the updated quote/scope of work, and have them schedule me.

This time, I got a call back quickly from Rachel, who scheduled me for Monday the 18th—the earliest availability that William had, as he’s “one of our best,” and “is one of the first to book up.”

All told, it’ll be 4 weeks between the time of the first consultation, to the date of the work being completed. If I hadn’t already spent $99 with this company (which is being applied to the final sum of the work once it’s completed), I’d have walked away immediately when I didn’t get a follow up after the consultation.

Overall, the process has felt disorganized and unprofessional. I’ll update this review in a couple of weeks, once the work has been completed, but as it stands now, I will not be a...

Mr. Handyman IS NOT a reliable company. Please do not use. I will not recommend them to anyone. I hired them back on February 22, 2021 to do what they said was a three-week job with remodeling three rooms that consisted of new drywall, new painting, new plumbing, new electrical, etc. It is now May 21, 2021 and it is still not complete. They should have just told me this was way too big of a job for them to do and I would have been happy to use someone else. The management is incompetent, and they have cancelled on me multiple times. I have not heard from them in over a week and a half. A different tech came to inspect and took multiple pictures and said she would be back with a tech to fix the issues. They cancelled again and said they would be back in contact with me to set up a new appointment. That was over a week ago. They also ran a new outside faucet which the tech cut the original one and didn’t tell me about it. I was fine with the new location of the faucet except three days later I tried to use the faucet and it did not work. What I didn’t know is that the water had been running nonstop under my house for three days. I had to call someone one on an emergency basis and have them come and fix the issue. I am sure my water bill will be pricey. Below are some examples of the work they have done. I tried calling the corporate office and got no response. I think I should get a complete refund on their lack of competency. This cost me...