Five Star Jewelers — Local services in Hialeah

I am leaving one star for several reasons: I do not understand why they would need driver's license, email and phone number from a customer who is not buying anything.. They initially told me the service would take about 10 minutes and they would text me when ready. 20 minutes after I went back and still nothing. The whole process (resizing a watch) took, and I am not exaggerating, from 9:05AM until 10:34AM. And no, the place was not crowded, I only saw customers after I had requested the service. In the middle of it, one of their staff members comes out to where I was to tell me I had to pay another $6 (initially $10+tax) for the service. Right, $6 may not be a lot but it is definitely not what I had already paid for and not the price they had told me over the phone the day before when I called "to ask how much that was". So yes, it now depends on the watch. I go back in to pay for the other $6, and there I waited another "10 minutes" that turned into 25 or so. So yes, the whole process was longer than an hour. Oh, it seems they also took long because they were supposed to remove 5 links and originally only removed one. I am not sure if the lady really made the mistake and did not specify how many links or if that was just to justify the excessive time they were taking. She did apologize for the wait and the price confusion but nothing else was done to remedy what had happened. Anyway, not coming back. Not a happy customer. And no, I am not one of those super hard to deal with or extremely complaining customers. Pero no... No No. Note: I am still trying to figure out why they would have a total of 4 ladies at the front. Not much was happening. How is that business...

Horrible experience. Buyer beware. There return policy is all sales final and exchanges in 7 days. Their customer service is atrocious. My husband went to get me a watch (women’s watch), they sold him a man’s watch. The service rep tried to say that perhaps women want to wear bigger watches cuz that’s the fad. I couldn’t return it, had to exchange it. IN ADDITION, their prices are way too high, they tried to explain that they gave me a 30 dollar discount. I had gotten a quote for the same watch at a jewelry shop 5 blocks away for $230 less. The way these women talk too, attitudes all of them. I will say I know it’s the culture in the area cuz none of them know anything about service just want to get rid of you and go on to the next. A great Jewelry store is Edian Jewelers, owner and worker are super attentive and work to earn ur business. I went and got the watch I wanted there. 5 star will never see me again. I will tell everyone to...

La Señora Tabio es lo máximo, fui a comprarle una cadena a mi esposo y tenía un presupuesto y ella me consiguió lo q estaba buscando aunque el precio era por arriba d lo q yo tenía y ella me ayudó a conseguirle a mi esposo lo q el quería con el presupuesto que contábamos. Es lo mejor la recomiendo. 1748 -2 W. 49rh St Hialeah Fl 33012

Muchas Gracias Mrs. Victoria Tabio,

English,

I went to Five Star Jewelry located at 1748 -2 W. 49rh St Hialeah Fl 33012. It was the best experience ever, I went to this location for the first time on a budge to get my husband a chain that my husband wanted for the longest but when I asked for the price I was on shock because I couldn’t afford that price but she asked me for my budget and she got me exactly what I wanted for the money I had. She help me with discount and gave me what I was looking for. Great customer service and the best!

Thank you Victoria see you...