Pet Supermarket — Local services in Hialeah

I recently visited my local PetSmart store and overall had a very positive experience, which is why I am leaving a 4-star review. The store is well stocked and organized, making it easy to find everything from pet food and treats to toys, grooming supplies, and accessories. I really appreciate the wide variety of brands available, which allows me to choose between affordable options and more premium products depending on what my pets need at the time.

The staff at this location were friendly and approachable. When I had a question about switching my dog to a different type of food, an associate took the time to walk me through several options and even pointed out which ones had loyalty rewards or discounts available. That kind of service makes a big difference, especially when you want to feel confident about the products you’re giving your pets.

I also like that PetSmart offers grooming services and training classes, which makes it more of a one-stop shop for pet care. My only reason for not giving a full 5 stars is that sometimes checkout can feel a little slow, especially during busier hours, and I’ve noticed that certain popular items are occasionally out of stock. That being said, it’s still a reliable and convenient store that I will continue to visit for my...

Absolutely horrible experience at Pet Supermarket! I bought a fish that died the very next day, so I went back to return it. The cashier at the front was extremely rude and unprofessional, telling me I needed either a receipt or a water sample from my tank. Since I have multiple tanks, I wasn’t about to test each one just to satisfy their ridiculous policy, so I returned another day with my receipt instead.

This time, a different employee, just as rude and dismissive as the first, refused my return and claimed that I had to bring a water sample, contradicting what I was told earlier. It’s obvious that they don’t know their own policies or they just make them up to avoid taking responsibility for selling low-quality, sick fish.

Not only is their livestock questionable, but their customer service is an absolute joke. The employees are unprofessional, rude, and unwilling to help. If you buy fish here, just know that if something goes wrong, they will do everything possible to refuse a refund or exchange.

Stay far away from this place! Find a pet store that actually respects...

I had the worst experience at Pet Supermarket, and I’ll never shop here again. I bought a fish that died the very next day, and when I tried to return it, the cashier told me I needed either a receipt or a water sample from my tank. Fair enough—I have multiple tanks, so I brought my receipt instead.

When I returned with the receipt, a different employee told me they wouldn’t accept the return anyway because I didn’t have a water sample—completely contradicting what I was told the first time. So which is it? They clearly make up policies on the spot to avoid taking responsibility for the poor quality of their livestock.

Their customer service is terrible, and their policies are either unclear or intentionally misleading. If you’re buying fish from here, be warned—you’re taking a gamble, and if anything goes wrong, they will do everything they can to avoid making it right.

Avoid this place at all costs. Go somewhere that actually values...