Rana Furniture Hialeah & Outlet — Local services in Hialeah

I purchased a bedroom set from the Hialeah location on 77th. The process of purchasing took two hours. Finally after making a selection we ended up with $2000 bill but happy about it. Then the nightmare began when it took almost 2 weeks to get the furniture delivered to our house and we paid for "Rush" service . Upon arrival one of the pieces was broken and another had some scratches and had to send it back right way. Then it took another week to get here. Within 30 days we start to feel the bed itself sinking due to the memory material more than usual. another month passes by and the bed bed sinks all the way in and I cant sleep right and my back and shoulders hurt every morning. Plus the bed makes so Much noise due to the cheap wood they use for material. "Monkey board " is broken so easily . It sound like a squeaky old bed every time. Then one of the knobs just brakes from one of the drawers WOW! What waste of money ! Worst investment I've ever made. I should have gone somewhere else! Then I tried talking with a manager at the store and they said to pay $50 to have and inspector pass by the house. So after I've spent all this money and payed for rush just because they couldn't make it on a specific day I still have to pay another 50????!!Total craziness. DO NOT BUY THERE ! BIG MISTAKE....

Complaint Description: I want a FULL refund or product change! I just received a Sofa and a loveseat that i purchased last thursday i received the living room set 48 hrs ago, i called this morning to let the sales rep that sold me this that the side of the sofa and love seat made a screaching noise. It literally sounds like some old couches picked up from the garbage.she claims that they "might" be able to fix it? Whats wrong with these people i do not want it fixed! I expect that if im going to buy something brand new that it is in PERFECT condition. I want nothing fixed i want it replaced with something that is NOT faulty! I If this garbage is "fixed" i am going to end up sitting on the floor within a couple months. They claimed that if it was faulty i should've returned it in the truck? Excuse me i didnt know i had to lean on the side of the couches to check for noises. It's ridiculous. Plus the so called "contract" is not even worded out correctly someone should proof read and check for their grammer errors on a "contract" ... i want these couches out of my house and replaced with NEW and NOT defective ones. I will definitely take this to court if it is not resolved immediately. I purchased these in the...

Avoid at all costs. Do not buy your mattress here. They don't stand behind their warranty and the "third party" company they work with to measure and report mattress defects are extremely unprofessional. The technician told us the mattress was defective and that Rana would call us at the end of the week with the amount our mattress was worth and when we could go and buy the replacement. Surprise! the technician never filed the report. We called numerous times and they promised us each time that the report would be filled at the end of the day. THREE weeks later Rana customer service calls me and tell me that because of stains on the mattress the warranty is voided. MY MATTRESS DOES NOT HAVE STAINS. where did they get these pictures? Why did it take 3 weeks to file a report instead of the 1 they promised. why did we have to constantly call to get a service fulfilled we paid for? oh and then they said, the mattress doesn't have a box spring so the warranty is also voided. MIND YOU MY MATTRESS HAS A BOX SPRING. This is unprofessional, unethical and plain disgusting. Never purchasing...