Sky Zone Trampoline Park — Attraction in Hickory

This link was sent to my phone for my eleven year our daughter to complete after her visit to Defy - Hickory last night, 4/22/19, and after an incident that took place. It is unfortunate that the situation that happened concerns me with the lack of support from all staff members there. My daughter was playing on the silk ribbons that were hanging from the ceiling and she was a little concerned about them because of them being tied in a knot. I encouraged her to go ahead and play on them that she would be fine. As she was twisting and pulling herself up and flipping around, she became entangled in them as they wrapped around her legs to the point she could not get down. We were lucky that another dad and my husband noticed her distress and immediately began to try to help her. I called out to an employee for help multiple times and he stood there and then eventually called over his microphone/ear piece to I assume let someone know. He never responded to me nor came towards my daughter to offer assistance. I will admit that I yelled to him many times to see what he could do. He did nothing that I was aware of. The problem with where she was, no one could reach her because the area below would sink when you stood on it. As a mother, seeing your child panic, caused me to panic as well. I was unable to get the silk knot out and she was in the air holding herself with her biceps as long as she could. The silks were tightening around her legs and she was yelling and crying that she could not feel her legs. There should be something close by to be able to put on the mat to be able to climb up to be closer to the people to offer help. Another employee saw that I was trying to untie the knot and he remained very calm and stated that he had it. He was unable to get the knot out and we worked with it as she finally had to let go with her hands because she couldn't hold on any longer. We were then able to get her legs unwrapped from the silks and she fell to the mat. A manager came and spoke with us and got her some ice to put around her calf. She asked for her name to make sure there is a waiver on file and stated she would give some VIP passes to my daughter and that she would be right back. It was interesting that the topic of the wavier was a concern as she wanted to make sure she had her name correct. She was very nice to my daughter and stated that the silks are a concern that she is not even able to untie the knot in them if needed. It was nice that she checked up on us, but she never returned to speak with us so we went to make sure she didn't need additional information from us before we left. She apologized that she forgot to come back out to speak with us but did give my daughter some passes for future visits for her or to give to friends. Our main concerns are just that all employees should know how to respond in situations like this and have ways to be able to help to avoid serious injuries. They should be proactive, rather than waiting for a situation to get dangerous. Being able to get a platform to stand on or a way to access the people would be beneficial. Also having staff that is supportive and willing to provide assistance is a must in regards to providing good...

July 22 2023 4:35pm - 5:40pm Paid $22 for my 9 yr old to play for 90 mins and the “referee” aka EMPLOYEE did not intervene the entire hour while he watched a group of 4 teenage boys hit kids in the face extremely hard, calling kids nig*ers, making multiple kids cry from hitting so hard and bullying. I spoke to the 4 boys 2 times in 15 mins when we first got there. They harassed my 9 yr old the entire time, hitting him in the face twice in front of the employee. My son went up to the employee crying and told him what they did and the ref asked him to point to the kids and he did and he did nothing! My son has a huge cut in his mouth and lip from those punk kids hitting him so har his necklace sliced his lip and mouth. I went and chewed the little punks out and they took off scared. I went to the front desk and asked for my money back and the skinney young girl that rang me out literally laughed and continued to laugh at me when i told her why i wanted my money back. Then some other young girl came up and told me they dont do refunds only VIP credits. I WILL NEVER SUPPORT A BUSINESS RUN BY TEENAGERS THAT LAUGH AT ADULT CUSTOMERS WHEN THEIR CHILD AND OTHER KIDS ARE BEING BULLIED BY COUSINS OR FRIENDS OF EMPLOYEES. Ill get my damn $22 back but it wont be via a refund. No one lets this crap happen esp to my kid and gets away with it while laughing at me. What business has an 18 yr old as their manager 🤷🏻‍♂️??? Good thing i didnt fill out the waiver with the correct info in it huh! Sorry company. Cant even run a place for kids as if there are rules and safety measures. Better refund my card… ...

Short version: So fun and perfect for birthday parties! They have lockers to put your stuff in while you have fun! Plenty of things to do for kids and adults alike! Would totally recommend!!!

Long version: When you get there you are greeted by a doorperson and directed to where you need to go. You MUST fill out a waiver before you can go much farther but it doesn't take long and you can print it out at home and bring it with you to speed up things. You then pay for how long you want to play AND you MUST purchase socks from them if you haven't previously but they're only $3 extra and you keep them.

They do have lockers where you can put your stuff in but they are a little short so if you have a hard time bending over then I would suggest leaving your stuff in your car trunk. There are also several private rooms to have birthday parties which look to be very nice from the outside.

This is a great place to start out if you want to be in the Ninja Warrior and similar competitions.

Also, there are plenty of places to sit and watch the kids go crazy if you don't want to jump yourself. If you go up to the upstairs balcony area, you can see the whole play area. There are outlets with 2 regular plug-ins and 2 USB ports which is a very nice and helpful feature.

All-in-all, we had fun (group of 5) and everything was easy and relaxed. Everyone there was genuinely nice and cheerful. All of the employees were so helpful and looked out for you while you're having fun and didn't complain or look indifferent if you...