Bisanar Co Jewelers — Local services in Hickory

This so called "jewelry store" does not even deserve one star. This is BY FAR the worst experience i have ever had with ANY business let alone jewelry store. Horrible customer service, horrible outrageous pricing, and completely dishonest. They sold my husband and I a diamond that was supposed to be certified. However, when another jeweler checked the diamond it was not the diamond according to the certificate. When I confronted them and tried to return my purchase the manager looked at the diamond and said it was a CZ blaming the jeweler that told me about the diamond not matching and stating that he switched it. Then I came back the next day because I knew for a fact that wasn't true and the manager wanted to "look at it again". The same manager looked at it after it was cleaned and said it wasn't a CZ it was a real diamond but agreeing it was not that same as the certificate. Again, stating that someone had switched the diamond. Never in my life have I been so floored and down right mind blow about a business not only being complete liars but also not owning their mistake but in fact blaming it on another honest jeweler that told me it was not the diamond they said they sold me. They have no care in the world about their customers. I will never set foot near this sorry place again and i hope that no one else has to go through what i...

My soon to be fiancé was wanting something unique and vintage for her engagement ring. We decided to stop at Bisanar while we were in Hickory and see what they had to offer. She immediately was drawn to a lot of the vintage jewelry they have to offer. She picked out some rings she liked and the qualities she liked about them. We took all of those qualities and Erin and I spent 2 hours finding the perfect ring. She was incredibly patient and was just as enthusiastic about finding the ring as I was. We did find the perfect ring, and I couldn’t thank these people enough!! The staff was amazing and I look forward to doing business with them again! Please, if you are in the market for the perfect gift or engagement/wedding ring, give these wonderful people your time and they will find you what you...

Bisanar has been our trusted jeweler for many years, but over the past year, our appreciation for this special place has only deepened. We've chosen several pieces that will be cherished in our family for generations to come, each selected with the guidance of their exceptional team. Every staff member is warm, knowledgeable, and provides the best customer service we’ve ever experienced. Their estate collection is truly unparalleled—beautifully curated and one of a kind. We couldn’t be more thrilled with our purchases and the meaningful connections we’ve made with the...