ALICE + OLIVIA — Local services in Highland Park

I absolutely love the brand Alice and Olivia and have purchased so many items over the years. Previously, all my encounters with anyone who was employed by Alice and Olivia has been amazing. I recently purchased a top while in Charleston from the Dallas location, which was perfect since I live in Dallas I’ve recently became busy and forgot to pick it up. I had a horrible encounter over the phone with an employee named Alexis. She was rude and not helpful at all. She made it seem because I had left my top there “that it was a safety concern because she had never met me before”

I love the clothes. This encounter makes me wanna only shop online rather than going into the store that is 10 minutes...

I wanted to return an item I purchased online. I was barely greeted as I entered. There were other clients in the store, however, the fact that none of the sales people could engage enough to even understand I had a return is unreal. I explained the reason for my return, there was barely any engagement. I...

If you want a snarky employee encounter where the sales associates are looking you up and down while you are shopping and then have the audacity to ask “Do you live here and what do you do for a living?” then shop here…otherwise, shop online where you don’t have to contend with the Highland Park...