FENDI Dallas Highland Park Village Store — Local services in Highland Park

Mr. DOBSON Tried to expand out to a new store and was disappointed at the local Fendi Store. I wanted to treat myself for dropping 50lbs...but let's just say they need people oriented reps. He was suggested this store to see items true size before placing any online orders. He came in and was directed to the men's side and sat on the couch as the 2 reps then went to the back of the store leaving Mr. DOBSON and his church member Mr . ANTHONY alone in the store.Aftet 5 min the rep reappears which had them feeling a but uncomfortable. I was expecting the type of service I get down at Neiman Marcus, the prices where there but their service wasnt. I advised her I was a lil little thirsty and asked if they have any water was told by the Caucasian rep, "We will get you a water when you get ready to leave" . I then replied no, I'm thirsty now and asked her how dare she say that. The rep went and got a water and came back then the Chinese rep appears asking if anyone has helped us, clearly they know they hadn't offered any help to us. As we got up to leave I saw a Black lady dresses nicely in black by the door, and asked her if she worked there, and told me yes she was security and I thanked her for her service as I felt safer with her now there. I stepped outside and told Mr. ANTHONY, I had felt uneasy in the store, so we left and went to my Sales rep in Christian Louboutin. I just hope that this helps the reps see things they can improve on for their store as I drove from 60miles to visit.I want be returning to this Fendi Location. The rep did try to provide a card, if you need help here is the card I...

I will NEVER shop here again. I Purchased a bracelet here 2 weeks ago, it was too small so I went to exchange for the next size up. I may as well have been invisible. The security guard was the ONLY person that acknowledged me upon entry. A gentleman who arrived after me was helped with a sunglasses purchase, mind you I’m Standing right there in plain view. The Black sales girl assisted him then walked away. I counted at least 5 agents in the store. I even took my item out of the bag with the receipt with the hopes that someone would say “perhaps that lady needs help”… NOTHING! I finally turned around and SAID to an associate… “I have an exchange”. Maybe it was bcuz I was Black and not dressed in a way that fits the aesthetic of the area, maybe that’s why I was treated like a bump on a log BUT the store manager, corporate and whomever else will listen will hear from me. They are SALES REPS, clearly they’re not raking in the dough and have the NERVE to have their noses turned up. I remember faces and each one will be pointed out. They can pull the in store camera and see how long I stood there w/o one inkling...

DO NOT buy from this store!! We have purchased multiple items from this FENDI location and my husband purchased a cardigan sweater for Christmas that I didn't like. I brought it to the store where my husband purchased it from (HPV) and the sales guy who my husband purchased it from refused to return it without a store credit. He stated that you can return if you shop Fendi online, but not in the store itself, instead you get a store credit. After a few minutes of going back and forth, the sales guy stated he would credit back my husband's CC. We just got our CC statement and we still hadn't received a credit. After calling the store, it looks like we received a store credit. We will obviously have to use our store credit, but it will not be from a FENDI store ever again and after our store credit is used, we will NEVER purchase another item again. We will instead purchase from GUCCI, PRADA, DG, and CHANEL....where we ALWAYS get amazing service and no...