Beanstalk Toys and Books — Local services in Highland Park

I am very disappointed in the customer service at this toy store. I purchased MindWare KaBlocks Blast ($50. at Beanstalk + currently $37.99 elsewhere). Since I prefer to support small businesses, I paid the extra money. This toy does not work as promised on the box. Rather than "blast" the blocks or "blow it up", as indicated - the blocks simply topple over. Therefore I asked to apply the money from this toy to something else in the store. The manager would not let me exchange the toy as the box had been opened. She indicated that the store cant accept returns on opened toys simply because a customer is unhappy with how a toy works. If they did, "they would be out of business". I am not sure how one can determine that a toy works UNLESS you open the box, In addition, in her opinion the blocks fell when she stepped on the launcher and she felt that the description on the box is subjective. However, the pictures on the box illustrate blocks that are clearly launched from the toy's base. So disappointing. This will be the last time I support this small business. In response to the owner - All the pieces were contained in this box and the box was in excellent condition as it was opened 2 days before I returned to your store. Yes, it was purchased prior as I purchased it when I was in Highland Park. I do not live in that area so it was purchased in advance of the birthday. Mindware, the manufacturer sells this toy for almost $30. LESS on their website - with a 30 day 100% HAPPINESS GUARANTEE. The gift wrapping is...

Cute toy store with lots of educational toys but not much made in America. Very well organized and uncluttered for the space but very overpriced for what you are getting as I can get the same items off Amazon. I love supporting a local business but was disappointed. We were hoping it was a unique toy store, not a glorified Amazon Prime in an upscale neighborhood with a...

I highly recommend Beanstalk Toys for several reasons . Firstly, the customer service is incredible. I worked with a salesperson who was very knowledgeable and upbeat. Another great thing about Beanstalk Toys is that they do an amazing jobs wrapping gifts, and it’s complimentary!!!. Lastly, it is very kid friendly!!. I’ll...