Verizon — Local services in Hillsdale

Edit: I was able to come into the store and speak with Aaron to get the issue resolved. I just have to wait now for the credits to show up on my account after he called customer service to escalate the trade in to my account.

Original: I came into this store with my family back in May with the intent to trade in three phones and be taken off my family's plan and go to my own plan. Two of the phone trade ins went through correctly on my family's plan, however, my phone trade in did not because the associate, Matt that helped us, told me I had to do my trade in first before switching to my own plan. I asked him, "Wouldn't this remove the trade in since it was being done on my family's plan and not on my own?", he told me no. In fact, I was even switching off my family's plan and onto my own in the store in front of Matt and not once did he stop me to tell me my trade in would not go through.

Well, six months later there is a problem with my $440 promotional trade in. Since it was done on my family's plan the trade in didn't stick and was essentially voided. I came in to speak with Manager Aaron about this and he said he must talk with Matt before doing anything. He even told me to not come into the store and just call once he got the details. Okay. I called three weeks later, and Aaron picked up again and I was told he still needs to talk with Matt about the issue and said he would call me Saturday (Nov/11) at 1pm. So, he never spoke with his associate when I came in three weeks ago about this issue. Okay. Not surprisingly I never received a call, so I called later at 5:30pm that night and was told Aaron was busy and to call in 15mins, so I did and was then told Aaron left for the day. So, was even there to begin with? I am not sure.

I came in this time on Sunday and Garrett helped me out who was 10x better than anyone else I dealt with so far and was able to get Andrew, the District Manager, on the phone. Andrew told me that Aaron will be opening the store on Tuesday, and I can come in then. When I asked are you sure he would be, I was told "Yes". He told me Aaron just has to call customer service and fill out an escalation promotion form with Verizon to fix it.

And that brings us to today, I came to the store when they open at 9am because I work later and when I got there at 9 no one was there. After 20 minutes goes by of the store being opened late, I see that Aaron is not the one opening the store and it is instead Matt and I am again told Aaron isn't actually opening today.

The service I have received from this store is the worst experience I have ever had at any store and sets a precedent for me on how other Verizon stores operate. If I weren't getting much from the trade in it wouldn't matter that much to me, but I am supposed to receive $440 for trading in my phone, which is a lot. I don't have the time to be running back and forth to the store for an issue not in my control or caused by me, because I work. I will again be waiting for their call to my phone number, which they took four times, and will update this review once...

I went in for a new phone before I left to go back home. Edward Rostoczynski was my sales person (a complete con artist) scammed me out of trading my phone in and scammed me of $100. I knew a new phone was $1100 and he told me the prices changed to 1200. Leaving the store I had felt a weird feeling like something wasn’t right but I had no choice but to purchase a new phone that day. Later I was looking online because I had such a bad feeling about the interaction and realized the phones were still $1100. I called multiple Verizon’s stores including the one I went to and two of the other employees from this exact store quoted me $1100 as well as every other Verizon store I called. It was so bad that when I called the Hillsdale store where I purchased the phone looking for eddy, I told the guy who had answered me the phone about what happened and how eddy scammed me and he goes “ ooooooooh yeah he did I’m so sorry about that”. Not only did Eddy over charge me, he wouldn’t even look at my old phone or let me trade it in for some money off. When I called back to let him know I knew he scammed me (and mentioned how my phone was worth $400 at trade in quoted by other Verizon stores) he said well I can ask a manager… SHOULDNT THAT HAVE BEEN DONE IN THE FIRST PLACE? Eddy if you are reading this i am thoroughly disappointed in your dishonesty and your actions. As a sales representative you should be taking care of your customers so they trust you enough to come back. I will never refer someone to your scam shop and I will never be returning other than to get my money back. If you are considering coming to this place keep a tight grip on your wallet. Oh and if it wasn’t clear, DO...

I've bought over a dozen phones for me and my family from this store over the past 18 years. When I went in today i was asking about a deal they offered on screen protectors years ago when I bought my current phone. The sales rep stated they don't offer that deal anymore and they don't have The size for my phone anyway. When I asked if they did have the size for my phone with a honor the contract. The manager who was helping out a customer kept talking under his breath and saying some very snarky remarks to the customer in front of him while interrupting me and not answering my question. I kept asking respectfully and he was telling me I was harassing his salesperson. I explained to him that I'm asking simple questions but he's not giving us a straight answer and he kept interrupting me and being incredibly disrespectful. 18 years I've been going to the store and it...