I have only the highest of compliments for the service and convenience I experienced with the staff at RGB Solutions. First, they pulled away from their own busy bench-work to address my me as an unexpected walk-in with an aging MacBook Pro. Second, they listened carefully to my predicament and considerations with a) either investing a little money to keep an old laptop running another couple of years or b) potentially buying a new computer. Important, they listened carefully, not trying to sway me one way or another.
They then committed to back up my failing hard drive and to diagnose the laptop issues and call me promptly with their findings and recommendations. Within a couple of days, Josh, a full fledge, very conversant Apple expert, was able to lay out a flight plan for rehabilitating the MacBook pro or buying a new Mac. He gave detailed pros and cons and very close price estimates for the decision I was considering. Further, Bob was very punctual about calling me and/or leaving v-mails about the status of the repairs.
Fast forward. I had the repaired laptop back in my hands only a few short business days from the time I first walked into their shop.
For anybody on the Boston south shore and beyond needing PC or Mac repairs, be you a residential customer or a business with more extensive needs, I highly recommend your using this company for all your assessment and computer needs.
Again, I give them 5 stars for great explanations, plain English advice, pricing/affordability, overall customer service and technical results! I will for sure...
Read moreI cannot recommend RGB Computer Solutions enough. My father-in-law, age 92 and living alone, fell victim to an intimidating telephone scammer. Unknowingly, my father-in-law gave the scammer access to his Google account allowing full access to sensitive information. Bob Black is not only caring and thorough in his work, he and his fantastic technical associate Josh immediately worked to protect his information and got his computer and android phone operating expediently and safely, all via Covid-safe remote access - the same day. In addition, RGB gave us next-step advice as to what to do next regarding accounts that may have been compromised. If you need help with a computer technical problem, these guys are compassionate, knowledgeable, endlessly patient and worth your business. The relief that my husband I and I feel having this issue resolved by professionals, in a matter of hours no less, is priceless. Very...
Read moreEasily the best experience I have had in relation to not only computer repair but dealings with technology as a whole. I had a gaming computer that I messed up trying to upgrade resulting in it being completely unresponsive. I took it right in to RGB Computer solution and they got it back to me in two days which is an amazing turn around. During the two days the gentlemen that work there were giving me thorough updates by phone and talking me through the process step by step. They really know what they are doing. Their office computers look like something out of a sci-fi movie. Moreover, they were able to increase the FPS and storage of my computer 10x and install parts you can barley find on the internet at the moment for a...
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