Poppin Popcorn — Local services in Holland

Update 10/13 @3:50 pm

If you can see that I'm not receiving any of these so-called text messages from Chad, wouldn't it make sense to reach out and call or email? I had to provide both in the inquiry, so why not pick up the phone and actually call me? And how is it that I've received every response from the other customer representative (hence the pictures) but I haven't received one from Chad? All this shows is Chad is the one responding to my review with false statements.

Where is the customer service training in your response? The better response would be to 1)Apologize for lack of communication. 2) Empathize with the customer and let them know that you understand my frustration and let me know that this is not how you do business. 3)Instead of trying to go toe-to-toe with me, like you just did, you should ask if I'm still open to learning about fundraising with the company and proceed to offer a 1-800 number where I can call and speak to someone other than the person I'm complaining about and they can assist me with setting one up. So for your sake, Chad, do not respond to my review. There is nothing anyone can say to rectify the situation. Now if you would have had a better response and actually did something, I would have changed my review and my rating. Google needs to make it to where we can say 0 stars out of 5.

I took a screenshot of their reply just in case Chad wants to change their original response.

Original Review Posted Two Weeks ago:

Customer service is a joke.

It has been a total of three weeks and no one has called me to discuss my inquiry. I reached out through Poppin Popcorn's (PP) website in hopes of getting someone to answer my questions about fundraising and their selection of popcorn choices on September 9th. I chose PP because of the fact that they had more flavor choices and larger bags than Double Good. Seeing that I have never tried them before, I wanted to get some samples first and wasn't sure how to do it. I waited a week and tried again and this time I received a text message on Sept 16th.

The customer rep stated that they would forward my message over to Chad. I said ok. Chad never sent a text. So I responded again, two days later, letting them know that I never heard from Chad. The rep said that Chad stated that he texted me that same day. I went to my text messages and didn't see a missed text nor did I have a missed call. I explained that to the rep. That was on Monday, September 22nd. Here it is almost a week later and I haven't heard anything back from the representative, Chad or anyone with Poppin Popcorn through text or voice-mail.

This is extremely disappointing. All I wanted was some information about the company. This was going to be a fundraiser to raise $500 for our family's reunion. Excited about the flavors they had and what seemed to be a similar set up to Double Good. After three weeks of poor communication, I see why everyone chooses Double Good. At this point there's really no fixing this issue. How can the company guarantee that I won't have these same communication problems during or after...

This is my second time leaving this review. It appears my previous review was removed, but it is a valid review, so I am reposting it. We attempted to use Poppin Popcorn as a fundraiser option. Their policy on their website states they ship in 48 hours. They DO NOT. I called the phone number on the Poppin Popcorn site daily for a week to inquire and left multiple voicemail messages on several extensions from August 21 through August 25, 2023. I also emailed and sent Messenger messages. I NEVER received a response, although a response was required, nor did I receive an update indicating the product was shipped.

Finally, 11 days after I ordered, I received a message from them that was blatantly false, stating they would reship the order and issue a tracking number, when in fact, it NEVER shipped. Still, 13 days later, and after speaking to 2 company reps, it has not shipped.

I am also now being told that large orders require an email verifying the order information before they ship. When I ordered and PAID, I received an immediate email with the order number, items ordered, billing, shipping address, email, and phone number. Still, they claim a second email verification was needed. Since the person who handles large orders was away for a week, no one else took care of it. It's absurd.

Based on how poorly this was handled, I would never recommend this company to anyone. It is inexcusable that anyone willing to purchase from them would have to waste this much time to get their product.

Sadly, when I finally spoke with the manager of the family-owned company, she was rude and content with an email message she sent 11 days after I ordered and ignored that their website clearly states a 48-hour shipping time. She offered no remediation for the mishandling and dismissed my complaint.

Fundraisers are hectic and stressful. Avoid the hassle of dealing with...

This was our first time using this company for a fundraiser. Our experience has been nothing short of frustrating and disappointing. Several supporters were overcharged, and despite multiple calls, emails, and voicemails, we have received no response from customer service for over a week.

This lack of accountability and poor communication reflects very poorly on the company. When families, schools, and organizations trust a business to handle fundraising money, integrity and responsiveness should be the bare minimum, and this company failed to meet that standard. I am so disappointed with this experience. I will not be using them again.

Reply to your response. I understand there was a 'glitch' in your system. You have not refunded everyone the money that was affected. My husband's account was one of the accounts that was overcharged. We both have called, emailed, and left voice-mails in several of your departments hoping to get a response and resolution. No response from your company at all. We are very disappointed with this experience. Will never put our bank card information into your...