Lori's Jewelry — Local services in Holly Hill

My friend was taking his watch for a new battery, so I asked him to take mine. Mine needed a battery and a new pin in one of the ceramic bracelet links. The jeweler used the wrong size pin and a tiny hammer and broke one of the ceramic links. She then decided to remove the broken link. Of course, once you remove the link, it changes length of the band and it would no longer fit my wrist. But she started pulling out another pin anyway, then decided, with it halfway out, that she couldn't do it and handed it back to him like that. Then charged him for the battery change. I called, told her I was the owner of the watch band she broke. She said, "Yes, ma'am". I asked if she had any other watch bands that would fit, but she would only say, "that band is made specifically for that watch, honey". Repeatedly. I said, I know it's made for that watch, but people have been known to change bands. She said the same thing again, "that band is made specifically for that watch, honey". I said, so you don't have any other watch bands? To which she replied, "you can have your husband bring it back in, honey, and I'll look at it again". She never once apologized for breaking the band, but instead sounded condescending, then annoyed, and finally just plain rude. I highly recommend NOT going here!

Edit: Thank you for proving my point. Still no apology, still rude.

1. Yes, the back was off. You/she replaced the battery and put the back on. No complaint was made about that. The missing pin in the ceramic band wasn't missing because it was "worked on" at home. It had simply fallen out. Some of the others were loose, too. None of the ceramic pieces were broken when it was brought in. NOTHING was broken when it was brought in. One of the ceramic links in the band is what you/she broke when you/she "worked on" it in your store. Yes, he said he'd try to fix it. I'm curious, what do you expect a customer to say when you hand something back to them after you've broken it?
2. You obviously misunderstood him about who he was, the wife was, and I was.
3. True, I didn't leave the house to come to your store in person. Why? Being a disabled senior, it's extremely difficult to go anywhere and a third person or middle man who steps up to help is a godsend. But sure, be condescending yet again and further insult me for not coming "in person". Yes, I called. And I asked 3 times if you carry ANY other watch bands. I still don't know the answer! Obviously talking on the phone gets a customer nowhere fast. Not good...

I stopped in to this jewelry store on business. After finishing what I was there for I I was speaking with the owner Lori about different jewelry I was interested in for my wife. I've been in many other jewelry stores that are quick just to sell you anything that you show interest in. Lori was more interested in helping me fine what was best suited for my wife and would also discourage me away from things that was not a good fit. It was refreshing to have someone help me find what I need and not just try to sell me something. I definitely plan on coming back to best jewelry store to by my wife's gift. she also offers layaway which is a huge help for me. I was definitely interested in what she was showing me but still kind of on the fence about it and instead of pushing me into the purchase she told me to take my time and think about it.To me this tells a lot about their honesty and integrity, I would highly recommend anyone looking to purchase any kind of Jewelry in the future to at least stop by and check...

LORI alone gets 10 stars, never mind the establishment. I have been in many times, being referred by a friend who knew her personally. SHE is just as beautiful as the jewelry she sells. A wonderful person, her daughter is a great pleasure and I love when her husband is there. He's just as down to earth as she is. I have been selling to her and I couldn't respect her anymore, but for her for to tell me that the sentiment I hold for a piece is more than the piece is worth. I have nothing but all my trust, respect and appreciation for her. She is who YOU WANT to do business with. Local, loyal to her art and craft, honest, sincere and a genuine great person....