Cool Stuff Games - Hollywood — Local services in Hollywood

Generally the best prices you will find anywhere and a friendly atmosphere. They have a very good selection on display as well. Staff is helpul and having looked at older reviews I'd say whatever staff related issues they had in the past have been addressed. I've been frequenting this location for a bit over a year and the combination of being able to order online and having it shipped to the store for free provides the opportunity to grow your collection much faster and get lots more bang for your buck.

The only reasons I give them 4 stars and not higher are the fact that you can't check their in store inventory online, if you order online you must wait for your copy to be shipped to the store before picking it up even if they have the game in stock at the time, and the atmosphere, while friendly, is a bit young and loud at times for me (a guy in his mid 40's), and there is more of a focus on CCG games, which are generally not my cup of tea .

If they addressed the ordering peculiarities I'd raise my rating to 4.5 or 4.75 (if google allowed it). My favorite place to actually play is the nearby Adventure Game Store, however I believe each store fills a differnet niche and am grateful to have both nearby.

Oh, and another neat perk this location offers is the monthly game events featuring the Dice Tower's Tom Vassel. If you're new to the hobby and live nearby consider yourself lucky to be in something of a mecca for our...

If I could give this place 0 stars I totally would. I have ordered cards on May 11th, and today is the 25th, yeah go ahead and do the math on that..

I have called a handful of times, not a single phone call has ever been answered every time I call, I know phones have a history or call log I know you see me calling and don't have the human etiquette to to give a call back at all.

I have also sent emails regarding my order, and what do you think happened, nothing, of course.

Anytime you to go to the actual store they're behind the counter SITTING down doing NOTHING, how can you not reach over and grab the phone?? Yeah this might have been my first order and a smallish one at that, but it goes to show the sense of importance and urgency that this place simply lacks. A simple response and check up on the order is all I'd need for some peace of mind.

Its been officially 2 weeks since ANY kind of update has been made with 0 Response from anything "Coolstuff" related, don't even bother reaching out now to correct the issue, keep the order, keep the money, because clearly it seems like someone needs those $9 more. Extremely unprofessional and unorganized. This post was made to warn others of purchasing something online that you have no way of getting unless someone WANTS to make the effort to send the order out to you. Definitely will be advising others and never spend another cent with this...

As someone who's been going to coolstuff since 2011, I can't help but feel it has lost its luster. I love the staff everyone there is nice and very helpful and I consider them to be the only thing of value left in the store. What I'm feeling and the problem I have has nothing to do with the staff. Coolstuff use to be a place that put the player first, they always made it a value to be there or to come in and participate in tournaments and events. Something has gone a stray because a place that once built its community on value and support feels so corporate. I went in Sunday for a Gundam event which was ran perfectly as I said this rant has nothing to do with the staff, and when I went to buy and browse the Gundam products the price was so jacked up I couldn't even justify buying, 25 dollars for a starter deck that msrps for 12, booster boxes near 200 that MSRP for 100. I looked at the prices and couldn't believe it. It's so disappointing to see a place that used try it's damnedst to give the customer and players a value on purchases and experience fall so hard. I can't possibly give coolstuff anything below 3 stars because the staff is 5 stars in my opinion the best staff they've had since they fired the OG staff in 2019. Sincerely hoping coolstuff thinks about the players again. P.S. I love the staff I don't think I can say it enough they are the only reason I even go or buy from...