Eddie's Furniture Co. — Local services in Holyoke

I'm 53 years old. For as long as I can remember, my mother has always bought her furniture from Eddie's. Its always been very good quality , and priced have always been fair . Last week I was moving and went to Eddie's to buy a loveseat AND a recliner. So, I find what I wanted but in a couch size. So Peter tells us(and there was three of us there) that he has the both pieces (loveseat AND a recliner), in the same as the couch, in stock. So we paid and set up a delivery date, and went on our way .Delivery day comes and all they bring is the loveseat, no recliner!!!! So then I'm on phone with Peter and he says that no way did we order the recliner!! WOW!! He stood in that store and told us all that he had both pieces in stock!! Now, he says that the one I did receive, is out of stock and can only order something else!!! Again, WOW!!!! What bad business!! They have lost a large family of almost 60 years of buying furniture from them. We will never go...

First off, the parking is not good. I parked on a mound of dirt that was surrounded by huge puddles. There's no paved lot here. Second, I had to guess where the entrance was. When I found my way in I saw an elderly couple was shopping in a dim lit room full of recliners. There were no sales reps anywhere to be found. I visited the store looking for a TV stand. The TV stands were located in a smaller room that was cluttered with other furniture. The stands were stacked on top of each other in a sloppy fashion. The prices marked were just too high for a place like this. I felt like I was in an old barn. I had to get out quick. I just felt unsafe in here. The money they put into TV commercials would be better spent on renovations and...

Other than the fact that Eddie's Furniture is essentially a barn in the middle of Holyoke, they are great. I purchased a sofa and loveseat on MA Tax Free Weekend (a great opportunity for businesses to jack up their prices and make people think they're still getting a deal) and the guys at Eddie's did just the opposite. We had been quoted at one price, but didn't purchase that day. We came back and they ultimately negotiated down even further. I have already recommended Eddie's to a number of people and will...