Michaels — Local services in Hoover

I took pictures to be framed to Michael’s in early June for a gift for my daughter’s birthday. The total cost was $271. It was a collage of pictures, about 8 pictures in total. When I went to pick it up a couple weeks before her birthday, it looked perfect. It was then wrapped by Michael’s in plain brown paper. I took it home and placed it in a spare guest bedroom that was not used. On my daughter’s birthday, I was so excited to see her delight when she unwrapped it. However, when she unwrapped it, we found all the pictures had slid out of each photo slot and all pictures were askew. I was so very disappointed. I took the frame back to Michael’s the next week and requested it be corrected and the pictures secured in a way that they would not fall out of the individual slots. I was told I needed to pay $10 for their poor work. I did so and was told I could pick it up in a couple days. A week later, I went back to pick it up. It was still sitting waiting to be redone. I have to drive 35 minutes one way to Michael’s. I was upset but returned today to pick it up. When I examined it, I was mainly looking at the placement of the pictures in each slot. The employee showed me pictures of how she had taped the pictures to prevent any movement. Of course, this should have been done the first time. When I got home, my daughter came over to pick it up. I then noted the center picture had not been positioned correctly and part of her dress had been cropped out of the slot by the picture mat. I then noted another picture of her sister’s face was blurry, not clear. The original picture was perfect and not blurry at all. I asked my daughter if she wanted me to take it back again for correction and an explanation of the blurred picture. My daughter said no. But, this work was very inferior and certainly not worth the price I paid. And to have to pay an additional $10 for a job not done correctly to begin with is bad business. I will never go to Michael’s for picture...

Was excited to go to this crafty store to pick out some paint and canvases because I wanted to paint calla Lillie’s for my church friend birthday. When i got to the store i asked an associate for acrylic paint and brushes she said she wasn’t a crafter and didn’t know anything about paint but showed me where they wore. I picked the brand she showed me and when i went to checkout I asked the cashier checking me out if I needed to use water with that kind of paint she said she didn’t know. Wow none of your associates know anything when they work at a craft store I’m sure I’m not the only customer with questions. So i bought the stuff I picked out went home drew a beautiful picture and began painting the paint was very watery and wouldn’t stick no matter how many coats i tried to paint, thankfully I was able to use markers but it was not giving my portrait the look i imagined and i was feeling sad that this didn’t turn out right because of the paint i got. Maybe i should’ve done more research before going to the store , associates are lazy these days and it’s just a job to them they don’t care about customer service. Today i went back hoping maybe I can get my money or an exchange. The store said that I can’t returned something that’s been used well that sucks I’m a dissatisfied customer and the cashier just shrugging her shoulders basically saying oh well it’s your fault with her body language. Now I’m stuck with useless paint and out of $23 that could’ve been spent on something else. I’ll...

I went to find flowers and I saw that the sign said 60% off spring flowers. So I thought well I would buy those ones. I took my time to choose the flowers I wanted. I then took them to the register. This was the Hoover Location. The lady that was at the register never “ greeted “ us. This was on May 20 th around 11:00 am . She was “ rude” at best. I gave her the flowers to ring up. And she picked thru them. And then said these are not on sale. I told her there is a “ huge sign “ that says 60% off. It’s sitting right where I picked up the flowers. She said they didn’t ring up that way. Well I said “ that’s false advertising “. I asked to speak with a manager . She “ rolled her eyes” then proceeded to walk to the back! The supervisor came out and I showed her where the 60% off sign was sitting. I thought she would say it is sitting in the “ wrong place”. But instead she said it is sitting in the “ right place. So I said it says 60% off. She appeared to be confused! So I again asked her if she would give me the ADVERTISED AMOUNT? She said NO! I told her this is “ false advertising “ and to remove the sign. She said she was not going to give me the advertised price! I will not be going back! “False advertisement at its worst!! And the cashier had a very “ bad” attitude! Bad experience all...