Chipotle Mexican Grill — Restaurant in Hoover

I had Never read the reviews at this restaurant before. But I just left out today, Friday April 7, 2023 with the most terrible experience! The other reviews I read about the employees is so correct. First I was in a line about the 8th person so I was observing. The man server was first acounter then two ladies at the middle & end of the counter. The girl in the middle kept stirring and lifting the shredded cheese about 5 different times with her gloved hand and later pick up the cheese with that hand and put it on a customer's plate or food! Then she take that same hand and wipe the counter off, not with a rag but same gloved hand. Additionally, I observed her take her same gloved finger and wipe the excess sauce after pouring & filling a container....On the serving line. So I politely walked over to the counter and asked her to "Please don't do that you're spoiling my appetite, use the tongs, you're cleaning the counters with that glove on, touching the bags, reaching under the counter getting stuff and then put that SAME GLOVE IN THE FOOD". Her and the last girl snuggled (laughed). The man told her what I said (I'm guessing) in another language. She continued. I said loudly then "it's too many viruses going around, you're contaminating the food with that nasty glove that's been on everything "! THEY LAUGHED (two girls). I got out of the line to leave. As I was leaving the last girl said loudly giggling, "Have A Nice Day"! Which really rubbed me the wrong way! I had previously observed them nodding pointing out a black female with a male haircut coming into Chipotle as one showed the other they both laughing as the middle girl with the gross food handling nodded in agreement that she do see the female. They were Awful! Terrible! This is because despite the customers reporting their bad experiences. People are still spending their money supporting their salaries. So they don't care!!! That server can really get someone sick and cause them possible their demise if their immune system cant handle the virus! Bad Nasty...

Consistently sub par service. Arrived on 6/23 5 minutes before they opened, waited in our car for them to open. Chipotle napkins and bags seen blowing across the parking lot. Walked to the door at 10:45am and it was still locked. Waited there for 3-4 minutes with another lady while we waited for them to open. Could see them noticing us, but nobody walked over to open the door. After 3-4 minutes, a lady walks over, unlocked the door, and then walked away without opening.

We walked inside and she was gone, stood in line another 3-4 minutes while nobody walked to the counter to acknowledge us or take our order. Hand sanitizer station was empty and not filled. The Spanish girl and guy in the back smiled at us and looked around trying to figure out where there front staff coworkers were.

Finally after about 5 minutes, a girl with long braids comes over and started to ask our order. Very unimpressive attitude and spoke under her breath, we couldn’t hear her. It seemed like us ordering was an inconvenience to her. She also did not mention Guac was extra (not that I’m not already aware). When she moved to the register, she said “one minute” and walked away into the back while we stood there waiting to pay.

After getting our food, I walk into the restroom and fine urine sitting in the toilet (mind you, we were the first customers, so this was an employee leaving it there or them not checking the restrooms”

After sitting and eating for about 5 minutes, two other workers walk in (about 20 min late), one with outside beverage in her hand. Clearly her morning drink was More important than getting to work on time.

This location consistently has employees that clearly don’t care. Portion sizes are not killing Chipotle, bad hiring and people not caring about their customers is.

We will continue driving to Vestavia for our food despite being less convenient, this location in Hoover is too...

Yall know I don’t normally complain especially publicly complain but honey this so called “ manager “ did it for me tonight. We walked in and got in line. It’s about 930 pm. The manager on duty was checking customers out with a terrible attitude. Other customers started walking in and she started yelling that they had to leave and go place a mobile order in their car if they wanted food. The whole time she had the worst attitude. Now the little guy that was working with her making the food was the sweetest and very professional. The guy in front of me asked if they had chips she said nope while the young man also answer no sir I’m sorry. He was working his butt off while she stood there staring at him. After a minute she went over to him and told him to go run the register so she could get these people out of here. Now how she made our bowls was literally ridiculous. Scraping the almost empty pans and giving the bare minimum. Almost $40 worth of food and bowls filled half way and a nasty attitude. Not to mention the amount of trash and food that was thrown all over the floor. Just nasty. And I’m not even one to complain but it literally was ridiculous. And if you close at 11 pm why are you kicking customers out at 930 pm???!!! And one more thing as a manager hunny you should be the kindest friendliest person in the building and if you don’t like your job find another one. And yall know this is coming from someone who is a General Manager and would do anything to make my customers happy and satisfied. Just one thing the young man working was PHENOMENAL!!!! The manager lady...