Burlington — Local services in Houston

If I could give a negative zero, I would. I frequent this Burlington location with my family and have been a loyal customer for years. However, my most recent experience was deeply disappointing and unacceptable.

After spending over $100 on a purchase today, I remembered I had a small $10 return for a bracelet that was damaged when I took it out of the packaging. I was within the 60-day return policy and had my receipt. When I brought this to the attention of Tania, she was courteous and willing to assist. Unfortunately, she had to involve her manager, whose name I believe is Denisha or Diesha.

From the moment she joined the conversation, Denisha had a dismissive and rude attitude. She compared my return to someone trying to return worn shoes, implying I was being dishonest or unreasonable. She told me she was doing me a "favor" and made it clear this would not be allowed again, despite me following store policy.

What disturbed me even more was her treatment of her employee, Tania. In front of customers, Denisha publicly chastised her, saying, "You should have known better to ask me something so stupid—you know better." It was shocking, unprofessional, and completely uncalled for. Tania was clearly uncomfortable and did not deserve to be spoken to like that.

At that point, I calmly told Denisha that her behavior was unacceptable, not just toward me as a customer, but toward her fellow team member. In response, she asked us to leave the store and said we could “discuss the return with another manager.” I agreed and left, stunned that someone with such poor judgment and lack of basic respect is running a store.

Denisha showed no empathy, no professionalism, and absolutely no leadership. It’s troubling that someone so clearly unfit to lead is representing Burlington in a management capacity.

I hope this complaint is taken seriously. I believe both your customers and employees...

This evening, I was very disappointed in retail again, and as a retail manager myself. I inquired about the price of a pair of shoes that I liked, and the two young ladies, one be in the supervisor. Vanessa looked it up in the computer and quoted me six dollars and some change as they were on clearance. Excited, I told the ladies to wrap them up and I would take them. Whenever I whipped out my card to pay, I noticed that the price on the pin pad was $28. Both the girls looks confused when I asked. Then they told me that they would not be able to honor the price that they quoted me! I took a stroll around the store to look for leadership assuming neither one of those girls were in charge and much to my surprise. The lady working the fitting room explained to me that the young lady that denied the price adjustment and told me that there was nothing she could do is supervisor Vanessa. Slightly confused I went up to the front to have a conversation with her, knowing that she should have and could have fixed the situation for the customer very easily and reasonably but chose not to Was upsetting, especially being that I didn’t even have an idea of what the price was until the girls told me themselves. I know Burlington has a way for those girls to have honored their price, but they just don’t understand what customer services is. I will be following up with...

Came in this Burlington because it was right by my job and I needed some black slacks for work because mines ripped . As I come in I only had luck to find only one pair of slacks in my size that I really wanted, I get to the cashier and she tells me she’s not able to sell these pants to me and I’m a bit confused bc I didn’t grab them off a rack or anything I got them from the floor so she precedes to telling me yeah I’m not able to sell this item so I asked for a manager to come to the front and explain bc again I’m very much confused. So the manager comes up there with this nonchalant she didn’t care attitude and is just like “ Yes “ ? So I’m telling her I’m confused on why I can’t buy these pants they are the only ones I found in my size and I’m already late to work , the entire time she just shows she don’t care not a concern in the world just we can’t sell them they weren’t suppose to be out . VERY INCONSIDERATE , VERY LOW ON CUSTOMER SERVICE. WILL NEVER RETURN TO...