Fort Bend Music Center | Houston — Local services in Houston

One star was given to the yamaha brand.

We purchased a yamaha U1 last June from Fort Bend Music Center. This summer we moved from Houston to College Station, 90 miles away. We hired a very good mover to move our piano, great protection and careful handling. We watched the whole moving process by our eyes, no dropping, no bumping, nothing happened to damage the piano. The tuner came to adjust the piano in September and told us the piano has some problem and really need a technical to check it. We called yamaha and spoke to their manager, Rick, at least 3 times to ask for a technician to check because the piano is still under its 10 years warranty. Eventually today, the yamaha technician came. After open the piano, take apart, he told us the main aluminum rail is bended due to moving. He reported to Rick and told us to contact the mover to pay for the repair. He agreed no outside damage but only the inside 5 mm think aluminum rail bent during moving. How could this magic happen?!

After checked with another technicians, we understand it is a common adjustment after the piano was delivered from the manufacture to the dealer. Yamaha paid several hundreds dollars for each piano to the dealer to do this work. But apparently, Fort Bend Music Center took the money but did to do their work before handing the piano to us. They just want to sell the piano and make money. They don't want to take responsibility of their own.

We will never buy pianos from this dealer. We would never recommend this dealer to any...

Your guitar salesman blew the sale. I was ready to purchase the Yamaha guitar for my husband for his birthday, but the salesman began making false assumptions about my husband, attempting to manipulating the sale. The salesman assumed my husband liked the same kind of music as he does: old school, when actually my husband likes all music, including today's top 40: pop, hip hop, etc. The salesman also assumed we hate metal; working for a music center and hating certain music genres just comes across badly as an arrogant music snob. And he assumed that because my husband is a senior citizen and works 3 days a week, that he is retired, or semi-retired. Wrong again! My husband is an RN who works full time at a Houston hospital.

Trying to find common ground in order to make a sale failed badly. Putting down our preferences (without asking what we liked) didn't help either. It would have been nice if, when I told him that my husband was a great singer, if the salesman had asked something - anything - about that. He obviously didn't really care anything about us, just the sale.

We don't want to assume the salesman is burned out, or needing to retire himself. Perhaps management can step in and change these sleazy...

Fantastic experience with the sales staff at Fort Bend Music Center. I worked with Mark Dvorak over the course of several years and he was always warm, kind, and very knowledgable about the pianos. I ended up with a Seiler SE 208, which is an extraordinary German-made piano. For several years, I had my mind set on either a Shigeru Kawai or a Schimmel, but after hearing this piano one time, I knew it was the greatest piano I'd ever touched. Other pianos I played were either too bright/clear or too dark/muddy for my taste. This Seiler has the absolute perfect combination of clarity and warmth and is truly just an astounding work of art and craftsmanship. The clarity allows pieces such as a Bach fugue or a Mozart sonata to shine while at the same time the warmth lends itself perfectly to the dreamy atmosphere of a Chopin nocturne or a Schubert impromptu. If you're in the market for a piano, you MUST...