Kroger — Local services in Houston

Aril 25th Update: I went to Kroger's late at like 10:00pm and I needed ground pork, because I was making Chinese dumplings. I couldn't find just regular ground pork and I saw a guy working in the meat and seafood section just cleaning the machines; I do believe his name is Parker, and I asked him if he could help me figure out what I could do and what kinds of pork there was because the ground pork have all different flavors. Well, He actually took the time to explain to me which ones are which so now I know exactly which ones I need for certain dishes. He then went in the back and checked to see if they had any regular ground pork (now keep in mind I didn't even ask him to do that he did that of his own free will) because the one spot where what I needed was empty. Sadly when he couldn't find me any of the basic ground pork he took me right over to the beef section and found me a pork/Angus beef mix that was perfection. He took 10 minutes to help me find what I needed....and Parker, you knocked it out of the park (ironic that your name is Parker and that you knocked it out of the park). My kids loved them and we are now naming them Parker's Dumplings after you. I want to bring this up to daytime & nighttime management that this gentleman deserves a raise. He didn't have to do what he did and with a smile plus a pep in his step, but he did. He could have pretended like he couldn't hear me because he was cleaning with a high pressure washer, which kudos to you at Kroger's for making sure that your machines are spotless and ready to go (I watched him for 2 minutes before I got the nerve to ask him to help me). Anyways, give him a raise.

When I think of Kroger's I want to think of people like Parker who go above and beyond even late at night. He was probably exhausted but he was so nice to me and I will never forget him. Heck I want to go back at that time just so I can see him again and thank him. Management, please give him a $2 raise minimum. It doesn't seem like a lot but it is a lot. I would say $10 but we both know that this is Texas and that just doesn't happen. He deserves $15 an hour minimum. Because I have shopped at your store every single day for the past 8 years and I want more of him From your cart people to your checkout staff at the self-scan (don't you dare remove them. I have anxiety, and we're still in a pandemic and it's safer this way.) Did I mention that Parker was wearing a mask? He cares so much about you the shopper and the business itself that he's willing to the uncomfortable just to make sure that that machine has no viruses or anything in it. Same with our big time checkout girlie. When I didn't have my phone with NFC and I only had cash & the self-checkout said it couldn't take cash she made it happen. Thank you. I'm sorry I don't know your name. If you're still reading this dear reader, and it's not just management, go here. Seriously. The even have a health food section in aisle 2 and if you're looking for wonton wrappers you will find them there and they are perfection. I used to have to drive all the way to This Asian market and pay an arm and a leg just to make pork dumplings once a month and now I can make it at Kroger's thanks to Smart ordering.

Post Easter Update: just scored almost $100 worth of Smithfield Bone in Ham (pretty paper kind) for less than $20 bucks! Yesterday they were $46 each — today they are $9.87! Always go to Kroger the day after a holiday!

It's Kroger. Who doesn't love their local Kroger store (okay I take that back there are a few up north in Ohio that are sketchy but not the newer ones down here! they are to die for!) did I mention that if you go in towards closing (8-ish for me) & you can get an enormous 40-piece sushi for like half the price? They're so freaking amazing. I'm pretty sure they make the variety of rolls at the location ( I would assume they would have to because it's one of those things that you can't just let sit overnight and then sell due to the seaweed wrap absorbing the moisture, and the whole "raw...

I was in this store this morning around 7:30 am. My son had a medical procedure last night and needed some soft foods to eat at school. I was looking for a plastic spoon and came across a man working in the Frozen Foods section. I asked him where I could find this, and he stopped what he was doing and walked me across the store to find what I was looking for - this does not happen anymore in stores... As we were walking, we started talking and he told me that he's been with Kroger for 45 years and that he had been at work since midnight the night before. His attitude and friendliness inspired me because he had been up working all night and was still friendly and willing to go the extra mile by walking me across the store.

I wanted to tell the manager what a great job he was doing, but didn't see him, so I left and got in my car. As I was about to pull out, I saw a younger employee sweeping the parking lot next to a middle-aged man in Khaki's and a dress shirt - since he was dressed like a manager, I thought I would mention how happy I was with the service inside. To my surprise, he was the manager.. sweeping the parking lot alongside his junior employee! I have worked in retail and most of the managers I worked under sat in the back of the store while employees performed all the labor. This man was standing next to his employee sweeping outside to make the store look nice. I am very glad I stepped into this Kroger this morning and it is very refreshing to see people who take pride in their jobs and ultimately their community. I normally shop at HEB, but will always stop into this Kroger when I'm in the area because the employees here take pride in what they do, and it is uplifting to come across people who care, because people like this are...

I have been a loyal Kroger customer for years, but my experience at the 10306 S. Post Oak Rd. Houston, TX store on [insert date] was unacceptable.

I bring my 81-year-old grandmother, who is in stage 5 renal disease, to this location because she loves it—even though we pass two other Kroger stores to get here. On this visit, our checkout was pleasant, but as we were leaving, an employee named Martha shouted at me in a rude and dismissive way while I was simply protecting my grandmother with her walker from a line of carts. Later, when I attempted to politely speak with her, she rolled her eyes, looked me up and down, and walked away.

When I asked for a manager, the response was slow, dismissive, and left me feeling unheard. Another employee even admitted Martha had multiple complaints from other customers that same day. The manager’s only response was, “I’ll talk to her.” For a store I trusted and supported, that was unacceptable.

My husband has already switched to HEB, valuing service and dignity over small savings. After this visit, I am seriously questioning whether I should do the same. Kroger has a responsibility to treat all customers—especially the elderly and disabled—with compassion and respect.

I hope leadership takes this feedback seriously, because customers like me do...