Burlington — Local services in Houston

The blak guy with the glasses was rude there. Need to fire him can’t do their simple job. So I came to store return my curtains and I have receipt. Then I look to see if there is something I like I like literally 3 decoration piece waited in line for my turn for about like 25 mins when my turn came unfortunately I went to that black guy with glass I hand out him my three decoration piece and at the end I also told him I need to return this curtain I have the receipt to. He rudely told me oh I can’t you should’ve give that first I apologize nicely I’m sorry sir I didn’t know. Can you please return my curtain so I can use credit toward my new purchase he said no I can’t first you have to pay for this transaction then I will return. I stood there at least good 4 to 5 mins to convince him but he said no then at the end I told him I don’t want nothing from here and left. I just don’t understand there were literally 3 things and that dude literally told me he will not do it. I have question for manger is that your policy? Please let me...

Unfair $15 Layaway Charge at Burlington (9751 South Post Oak, Houston)

I recently visited the Burlington store at 9751 South Post Oak in Houston and had a frustrating experience that I feel compelled to share. I initially considered setting up a layaway for my purchase but immediately changed my mind and opted for a full purchase instead. Despite not proceeding with the layaway, I was shocked to find a $15 layaway fee charged to my transaction.

This charge was never clearly explained to me at the time of purchase, and I believe it’s unacceptable to be charged for a service I didn’t use. The staff did not inform me that changing my mind would still result in a fee, which feels deceptive and unfair. I expect better transparency and customer service from Burlington.

I urge management to address this issue, refund the unwarranted $15 charge, and ensure clearer communication with customers in the future to prevent such situations. This experience has left me disappointed, and I hope the store takes...

I frequent Burlington on a somewhat regular basis but today might be a deal breaker. No issues until I got to the checkout line. 3 registers were open when I got in line (2:45pm) and approximately 10-12 folks ahead of me. 1 register was working on 2 carts (w/lots of items), and the other 2 were in pause mode waiting on a price check. Once the 2 registers received the price and completed the sale, they both turned their light off and stood there putting hangers and tags away before walking away (3:01pm). A 2nd register finally opened around 3:10 and I counted 28 folks in line but couldn’t see around the corner as to where the line ended. I finally got checked out at 3:25. A 30-45 wait in line to checkout at a retail store is totally...