Mac Haik Chevrolet — Local services in Houston

Young women, if you are looking for an easy dealership experience, please take your money elsewhere!

From start to finish, this has been one of the most frustrating car-buying experiences I’ve ever had. Here’s some background:

In July 2024, my lease was ending and the AC in my car went out. I was eager to move on and saw a 2016 Honda Civic with under 30,000 miles listed on Mac Haik’s website. Perfect—I knew I was going to buy it, no test drive needed.

Unfortunately, the sales rep I was assigned to, Alex Ozomma, clearly wasn’t interested in moving the deal forward. It was nearly impossible to get him on the phone. We dragged out the process for three days before I was finally able to come in to purchase the car on July 19th.

Problem #1: When I arrived, the quote Alex gave me was $600 higher than we had discussed. Instead of correcting it, he claimed it was always that price and told me to prove otherwise. So I searched our text messages, found the original quote, and showed it to him. Still no apology—he just angrily got a corrected version.

That new quote also included a $600 charge for window tint. I didn’t mind paying for it upfront since I prefer tinted windows anyway.

During the contract signing, I was offered a $2,666 optional service contract for windshield and tire coverage. The Finance Manager strongly encouraged it, promising it was fully refundable after expiration. I added it, trusting their word.

After that, I was given a rental while they installed accessories on my car. The rental had a dark tint—great! I thought it was finally over and I could move on.

But when Alex called to say the car was ready, I asked about the tint. I hadn’t been asked about the shade, so I assumed there was a standard option. He told me there was no tint at all because it wasn’t in the contract. Instead, they installed a LoJack device—something we never even discussed.

We had a short, polite argument before he interrupted me and said, “Check your contract because I already know what’s in it.” I rushed home, pulled up the contract, and sure enough—tint was listed. I circled it and sent it to him. No apology, no acknowledgment—he just moved on and told me when I could pick up the car.

When I got it, the vehicle wasn’t even detailed and smelled musty. At that point, I was tired—I just wanted to move on. I figured, fine, I can clean it myself.

Fast forward 9 months: I get a crack in my windshield from a pebble on the highway. I’m actually excited to use the service contract. But the contractor tells me it only covers mechanical issues.

So I call Assurant, and yep—they confirm: mechanical only. Not only that, but the contract lasts only 24 months and is not refundable. None of this was explained to me when I bought it.

I reached out to the dealership hoping they’d make it right. I work in a similar sales-based industry, and I know that when a rep screws up, the company usually steps up. I expected at least an apology, maybe a small gesture like all-weather mats or help canceling the contract.

Instead, I got a call from Sales Manager Josh Potts. He calmly told me that my insurance would likely cover the windshield, and that service contracts typically don’t. He never acknowledged my concern about being misled. He offered no apology, just asked me to drive to Katy so he could “explain” the contract to me—9 months later.

At that point, I didn’t need an explanation—I needed someone to honor what was promised.

As I said before, if you are a young woman please go to another dealership. I have had two cars prior to this one with Kia and while I can’t speak for their mechanical quality I can speak for their customer service! I have never had to fight this much to put money into somebody else's pocket and I would not wish this experience on somebody else. Please use your dollars where you will be...

I needed an oil change, and for a body shop to fix the deplorable job that Caliber Automotive did on my Corvette.

Over the years, I have used Team Gillman Honda and the previous dealership, Honda of Spring. Team Gillman will not last much longer, in my opinion. They are penny-penching themselves right out of business.

They are doing a major remodel. So now they make their customers pay the fee the credit card company assesses the dealership, and the Manager cancelled two-way shuttle service. They will take you back home or pick you up, but not both.

They also scheduled me for an oil change appointment at 7am (so I could get through the morning traffic, and make it to work on time). They said the oil change would take 2 hours. But when I arrived, they said I would have to wait 3hrs because the guys who were more experienced, and could do my Vette would not be on for another hour, which meant that they expected me to sit their for 3hrs... for an oil change!

After I voiced my disapproval, the Service Advisor spoke to the Manager, and it appeared that the manager was chewing him out, based on the angry look on the Managers face, and how demonstrative he was towards the young SA.

The SA came back and said the Mgr would basically do me a favor... but just this one time... and provide a two-way shuttle.

By the time the dust settled, I told them to return my keys, and they brought my car back, and I left. But this was nothing compared to what I had previously experienced at Sterling McCall Chevrolet.

I had the absolute WORST experience EVER at Sterling McCall, a bad experience at DeMontrond Buick GMC, as well as terrible experiences at 2 different Caliber Collision Centers. These were all back-to-back-back.

I finally decided to link up with Mac Haik, who were on the opposite side of town, but unlike Team Gillman, they offered 2-way shuttle service.

My initial encounter was with the Body Shop Mgr, Mark McQuiggin. I needed them to fix the terrible job that Caliber Collision Silber Road had done. Mark walked me through everything that switching Body shops would entail, from the perspective of what I was about to face with my insurance company. He gave me picture perfect clarity and helped me to understand how I needed to approach them. Using his advice, I was able to get things squared away, and I was also able to handle all of the subtle rebuttals that the insurance company was trying to insert. In the end, I was able to get them to commit to honoring Mac Haik's rates. I was blown away with how patient and extremely knowledgeable and experienced Mark was.

The first step was to get the oil change done, and then go over to the body shop. I arrived at the body shop at 7:00 a.m. and there were a line of cars two rows and two columns deep ahead of me. When the clock ticked 7:00 a.m. sharp, all of the service advisors streamed out of the office and knocked out all of the cars and trucks methodically and I was impressed with that as well. My sales advisor was Alberto. He was extremely cordial and professional, and had me set up in minutes for the shuttle service, which turned out to be Lyft. Alberto even advised me that when the oil change was done, and it was time to send a car to pick me up, he could either send them to my job or my home whichever I preferred.

My entire experience at Mac Haik was amazing! What made me even more impressed was the fact that I was beginning to think that all the dealerships and body shops no longer cared for customers. After so many bad experiences back to back to back, I was pleasantly surprised by Mac Haik!

Doing business with them will now be a no-brainer whether it's on my Corvette or if they handle Hondas, my...

SOLD ME A JUNK - 2024 Chevy TRAVERSE. Car spent more time in the service depts than in my garage.

UPDATE: BEFORE THAT, LET ME MENTION THAT THE NUMBER THEY GAVE TO CALL IS NEVER ANSWERED. March 2025 we got the vehicle back after more than a month at the dealership in Mexia, Tx- vehicle has more problem than ever, dropped it off at McHaik right after getting it back from Mike Terry Chevrolet in Mexia. McHaik would barely accept it when they knew about the new issues, since they said it was not them that repaired it. But my GM advisor said to drop it off to them. We bought it from them in the first place and why would I spend all the resources to drop it off to a dealership not of my choice and two hours away from home. McHaik Service department called my husband after a few days and told him of some transmission problems and some other part leaking but they said we can pick it up because it’s drivable. WHO IN THE WORLD WOULD BE SO IRRESPONSIBLE LIKE THIS!? Unbelievable and no conscience beyond measure. We got so unlucky with this, I’ve been patient since things happen. But the audacity of these people, dealership and GM, of wanting to push this JUNK to my family even though it is clearly unsafe to drive, is unbelievable! I bought a brand new vehicle, not a pre-owned one.

Oct 2024 bought the car from them. About few miles drive from the dealership check engine light went off; brought it back to MacHaik the next day and it stayed there for almost 2weeks. Picked it up and went home; another problem with the seat appeared; brought it back to them and it stayed there for a while again waiting for the part.

We bought this car to have a RELIABLE car for long drives, since our 2014 Traverse is very old and has a lot of mileage already. We only drive this new car during weekends, mostly Saturdays only. Any other days, it stays in our garage.

Came Feb 7, we were driving it out of state, with us was an international visitor excited to explore the USA. Two hours from Houston the car dash was flashing “Engine Oil Low, turn vehicle off” and we did. We checked the oil and it was good, no leaks. We were in a very dark side of the freeway, scared of all the vehicles zooming through our side and shaking the car with us inside, waiting for a tow truck which came almost 3hrs later.

We were towed to a gas station and stayed the night in the car waiting for General Motors to tow the vehicle to their nearest dealership, which didn’t happen until Feb 8, around 2pm. And I have to mention, the car totally shut down, could barely even get it up and down the tow truck bed!

Fast forward into March, they still have our vehicle. At first they said it needs a new engine and it’s on backorder. Now they said, engine is here and they are trying to fix it. They denied my request for repurchase, they want us to keep the junk car and continue paying for it.

Isn’t it ironic? I bought a new vehicle so I can have peace of mind when traveling; I have an older Traverse and it has undergone repairs already, but MINOR repairs only. And here I am, stuck with MacHaik’s junk BRAND NEW CHEVY TRAVERSE that had undergone a few repairs, and one being a MAJOR repair, already, between Oct 2024 and Feb 2025; and is nowhere near to be a reliable car that I wanted. I was just thankful that we weren’t in the middle of nowhere yet, thousand miles from home, when it broke down because even being just 2hours away from home would cost us around $700 in towing.

And oh, their customer service sucks too. We bought our old from them and experience was good; I guess things have changed.

Never again, from General Motors...