Mac Haik Chrysler Dodge Jeep Ram — Local services in Houston

I have had a really bad service experience with Mac Haik Chrysler Dodge Jeep Ram. On January 13, I took my Grand Cherokee in for service. While there, I asked my service adviser (Roy Cruz) to look at an issue with the leather on the steering wheel peeling off. Roy looked at it and told me he would have to submit the issue for approval as a warranty item. Roy told me he would update me as soon as he received a response. I did not hear anything from him, so I called him four weeks later on February 7. Roy said he would give me an update via text and then sent me a text to confirm he had my phone number correct. Roy, however, did not provide an update, so I texted him on February 10 (no response) and February 17 (no response). I then called the service department on February 25 after no response to my texts, and was told that someone would follow-up that evening, but again, no one did. I then called on February 28 and sat on hold for 10 minutes before being told that someone would call me back, but again, no one did. I called again on March 4 and was transferred to the parts department, which told me that they had no record of any parts orders and I had to speak to my service adviser. I then was transferred to Roy Cruz, who told me the warranty request has been accepted and it would take 5-7 days for the part to arrive, but I have serious doubts about whether this is true because the parts department had already told me (unknown to Roy) that the part had not been ordered and there was no order in their system. At this point, I have been trying to get this issue resolved for almost 2 months, but just keep getting the same runaround.

UPDATE - Two hours after I posted this review on March 4, Roy texted me (not called) saying senior management had reached out about my review. He said it was bad for his employment and asked how to get it removed. I told him I had no desire to impact his employment, and I just wanted my vehicle to get repaired. He also told me that his manager was trying to get the steering wheel in ASAP. The next day, he called to say the steering wheel was in, and he wanted me to bring my car in ASAP so they could install it with the hope that I would then take down the review. Unfortunately, I had other obligations, so I told him the earliest I could bring it in was on Saturday. I also told him that my windshield washer had stopped working, and I needed someone to look at that warranty issue.

I dropped the vehicle off with a different service adviser Saturday morning at around 8 a.m. I did not receive any updates and the website said the service department closed at 4 p.m., so I called for an update. I was told that the service department actually closed at 2 p.m. and everyone had gone home. My service adviser then called me and said he was at home, but could go back up to return my vehicle to me. He said the steering wheel had been replaced, but they were still working on the windshield washer. I met him up there, and my vehicle was returned.

I took my vehicle back in this morning around 9:30 a.m. on March 10. Roy was back at work and met me. He apologized for the lack of communication on Saturday. I told him it is not that big of a deal, but I need to be informed if they are going to keep my vehicle overnight. He said that he understood. I did not hear from Roy for the rest of the day, so I texted him at 6 pm because the service department closes at 7 pm. He told me the tech thinks the fluid line is clogged and no parts should have to be replaced. I told him that is what I was told on Saturday and asked about the progress of the work. He did not respond for almost two hours, so I texted him again to ask if they were keeping my vehicle overnight. At that point (which was almost an hour after the service department closed), he finally responded and told me that the work would not get done until tomorrow morning. This despite the fact that we had a face-to-face conversation this morning where I told Roy that I had to be informed if they are going to keep my...

I wish I could leave a much better review of this place, they had the car my husband really wanted, so we drove 3 hours to Houston to purchase the car, the salesmen Alex, was great so this review does not reflect him. It is focused more on the inspections of the car, safety and the customer service provided by the management. We bought our car on 11/26, drove it back home 3 hours, 10 days after buying the car, on my way home from work, it started making a concerning sound. After some searching, I realized the inner part of my front 2 tires were worn down so extremely the wires where sticking out. I took my car straight to a tire shop, as it was very unsafe for me to be driving. In short, new tires, part to fix the alignment properly and alignment cost me $1287.89, just 10days after purchasing. After several attempts to reach the manager, Cezar Tronio, full voice mail, phone being hung up, messages to other employees saying they will have Cezar call me back, I was finally able to talk with him. He requested I send him receipts and pictures, and he would talk with the GM. I sent them promptly. After another week of not hearing from him, I text and emailed him. After some back and forth he said he could only pay for the 2 bad tires and he could not give me more than $500. This car is an all-wheel drive car, so it has to have all for tires changed, not to mention the tire shop pointed out that the car had 3 different types of tires to begin with. I did agree to them only paying for 2 tires, but I think it is only fair they pay for the alignment and the parts. I do not think it is right that, what I thought was a trusted dealership, would send someone out with unsafe tires. We could have been in a wreck, if one of them had blown. At this point they are only going to pay for the two tires and not the alignment and parts, which tells me they will knowingly sell a car and mask the problem with new tires and not fully fix the issue. After some time of not hearing back again and it being almost a month my credit card payment was due for 1287.89. I was able to touch base with Cezar to send the $500, but informed him I was still very unsatisfied. I then attempted to reach the GM because this I feel this was very unprofessional and unsafe. After many attempts to reach Will LaGrange the GM, it has now been 1 month since I had to replace the tires and he has not reached out to me in any way. BAD CUSTOMER SERVICE AND UNSAFE CAR! Could not be more unhappy at this point. Obviously if you are going to buy a car from here you need to have a mechanic check it over, because their mechanic can’t even do something as simple as checking tires (which I wish I had been more diligent about taking it elsewhere to be checked) and the manager and general manager is avoidant and does not seem to even care to right the situation after multiple attempts at reaching...

To start off I don’t believe that the sales person Christian A. was at fault but I feel like the whole process in buying my vehicle included a lot of unnecessary back & forth and what they “could” and couldn’t do. This all started because they couldn’t honor the internet price that was listed for the vehicle, stating that I didn’t qualify for all those incentives & that it talks about that in the fine print online. The whole process from start to finish took approximately 3 hours, which is absolutely absurd… I’ve signed papers on houses that have been 1/3rd of this time. My biggest concern from the beginning was the interest rate. I was told that the rates were anywhere from 5-10%. I knew I’d be on the lower end, so I was okay with that, even though that’s still pretty high. I opted to pay cash, but was told if I paid cash they wouldn’t be making any money off of me so they would take away all discounts and I would have to pay MSRP, in which I denied. Once the internet price got approved on the vehicle, about 30 minutes into this process they took all my information and walked off to finance. I was told someone from accessories would come over to go through what i could add to my vehicle even when i stated i did not want to add anything. They insisted that i HAD TO see the accessories sales person. Upon this completion I was finally sent to finance about 2.5 hours into the process where he began getting me to sign papers. I asked him what my interest rate was going to be and he seemed shocked that I hadn’t been told that yet & stated it was somewhere around 7%, I didn’t agree with this rate but just wanted to complete the deal at this point so I signed the paper. Fast forward, I finally left the dealership 3 hours later. The next day I wake up to at least 5 hard credit inquiries on my account, in which I did not authorize. When I contacted them about this the sales manager just argued with me stating that this happens all the time and that I should know this from buying vehicles. Seeing as this was my first vehicle purchase, I was not aware of this and also did not approve since it was going to be paid off anyways. I then received another call from someone at the dealership who was told by the sales manager that I was unhappy about the situation and that they wanted to clarify some things with me. Essentially I was told that running my credit that many times was “in my best interest”, though it wasn’t. They only ran my credit that many times to see which one of those companies would give them the best kick back or incentive. As a first time vehicle buyer or a female I would not recommend this dealership because they are going to take advantage of you and nickel and dime you at every...