Nails & Spa by Cindy — Local services in Houston

I just walked out after being disrespected for asking my cousin how did they look. She put a pinky nail on my ring finger and before she could put the acrylic on it I was trying to hold my hands up to look and make sure it was glued on straight and I had to snatch my head away to do that. That’s when I discovered she had glued pinky nails on my ring finger so the nail was extremely small and thin that my fingers were were bigger than the nail. When confronted she said “I’m not done!” In a very rude and disrespectful manner. Then the “Owner” chimes in and tell me “she’s doing what she thinks looks good for you!” If I’m paying and I’m telling you what I THINK LOOKS GOOD FOR ME, who are you to tell me otherwise?! I walked in and gave praise to how the shop looked and how beautiful I thought it was, but just because it looks nice doesn’t mean the people there are nice if I could I’d rate this as ID RATHER GO TO THE SOUTHSIDE THAN GO HERE! The old me would have flashed instead I walked out of there crying my eyes out other customers were displeased with what happened and left and I’m sure will not be returning. I don’t get my nails done so when I do I go all out I’m they type that will pay $200 because I normally don’t get them done and I want what I want. For someone to basically tell me I’m paying them to do what they want to do is beyond disrespectful. Have they ever hear the saying THE CUSTOMER IS ALWAYS RIGHT or do I live in a world that that no longer applies💁🏾‍♀️. I highly recommend never going here even the OWNER IS DISRESPECTFUL and comes at you disrespectful instead of correcting the employee. The emotional disrespect and degrading is not worth it. This took place in...

Okay I enjoyed my first visit everything was great and attentive to the service I asked went back the second time and it was a rushed job I literally was the only person in there at the time so I saw no reason for the poor service I had polish under my nails I pointed it out to her then she begin to pick it off with her nails instead of dipping the pen in the solution to take it off she did one nail and I showed her the others I saw she didn’t want to just sit down to take of it right so I said forget it I paid and left first time I can I left a nice tip second time nothing I’m not sure if I will go back I mean if this how you treat me when I’m literally the first customer of the day no one in the waiting area not full no one standing outside waiting to get in I rather find someone who isn’t in a rush to do my nails I will say the color and design did look nice my only concern was that all the polish that was under my nails that she was willing to get off without using her nails to try to...

I’ve been going here and only here for a little over a year now spending about $60 to $65 a time but I will not be returning. I pulled up today a few minutes before 7 (they close at 7:30) to get a fill and the door was locked when I pulled it. Employees and customers are still inside so instantly I start to think that maybe they just change their hours and they close early now. The problem is that all the employees completely ignored me even though I know they saw me (it’s broad daylight) looked at me at the door didn’t acknowledge me to even say we closed early. I honestly just wanted to find out their new hours, a guy gets up opens the door and says we’re closed because people come at the last minute.

Issue was not them even closing early just the poor customer service. I’m a small business owner as well there is a way to treat paying customers. I noticed a difference in service when Brandon and his wife...