Santa Clara Apartments — Local services in Houston

We have new management.. And they are doing great with the place. Love that it is more secure. The apartments are pretty nice for the people with low income. I been going on 2 years now here and I've had issues with my toilet ever since I moved here and I reported it plenty of times! It floods out of nowhere literally my bathroom was full of water! It has happened more than 5 times. One of the maintenance guys that used to work here came and looked at it and he said I just needed a new toilet because this one is old and I called the office and told them and they said as long as it still works they will not change it. Also my stove is old, I have trouble with it. Sometimes it does not want to turn on or it turns off while I'm cooking and I reported it too and they don't want to give me a new stove.. They raised my rent up but they don't want to give me new appliances. Which I don't see how that's fair at all! They see it as "As long as it still works, you should be fine" and on top of that they take forever to fix things when you report it you have to call like 3 or 4 times in order for them to come faster. I would not recommended this place personally! Late fees are also very crazy!! They add up quickly.. And they do not work with you.. If you do not pay your full balance they will evict you.. They suck. All they...

I can honestly say I’ve been living here for over a year …and now that we have had new management over the past couple months I can say it’s been great ! I highly appreciate her ! She had been getting everything I need done , she has been respectful and understanding. Unlike the recent management that’s been there . You can come to her about anything she doesn’t brush you off like the last management used too . I feel a lot better about living here now vs how I felt prior . She is very very very understanding and helpful I can not stress this enough . Because I appreciate it . . I felt like the last management and couple of the staff members didn’t care and were racist . But now I feel comfortable going inside knowing that now I can be helped with no problems I love the NEW MANAGEMENT...

Ive had many issues with these apartments starting with the a/c leaking every other week and with constant calls to maintenance and a fee of a hundred dollars for maintenance to fix the issues as they have also increased the rent another hundred dollars recently. Another issue is the controlling of a/c during the scorching hot summers. The noticeable cracks in door forms and tub cracks with mold buildup. As residents also smoking throughout the entire day and drinking outside in the parking lot. As you have to pay for parking 50 dollars a month to park and another 50 dollars to access the gate with minimal security and getting flat tires from residents. There far more better apartments for the price around...