Smartway Furniture LLC — Local services in Houston

Where should I start. Purchased a sectional leather sofa from here on June 13th. Furniture was delivered to my home June 30th. The two men who delivered the furniture damaged my wood in my home. I just renovated my entire home and spent thousands on the wood. Not only did they damage the wood, but the workers left such a big mess on the floor that I was not able to see the damages on the wood till after I swept which was done after they left. I call Smartway Furniture immediately after I saw the damages and they asked for pictures. Sent the pictures on June 30th and they only offered to pay $50. Today is 09/16 and Smartway Furniture has not been answering my calls or responding to my emails. If I could give 0 stars I would.

Issues: Damaged Wood Customer Service is trash No returned calls or emails. (Left several voicemails and emails) Sofa is already going flat (Barely has been 3 months...

Customer Service is terrible. I paid 1100 cash for a table that I could’ve got $200 cheaper online. I only paid cash because the owner promised the table was in stock and I would have my table delivered the following week. After a week I was told the table was in New York and it would arrive the following week. I spoke with the owner the day before delivery and he gave me a time frame to be home. We canceled our plans and stayed home all day!! No delivery no call or anything!!! I called them for days and no answer. My husband had to drive an hour twice to this establishment due to doors being locked during business hours. Shady business practices. I am still...

i just got my furniture deliver tonite and the workers arrive on time and assemble furniture very well. i happy me and my sister found this place , the salesman Joseph was very helpful helping us purchase excellent furniture. We were at the store for 6 hours ,we had hard time choosing because there is wide varities of furniture to choose. Joseph was very patient and helping with great deals and very...