The Lash Supply - Bellaire TX — Local services in Houston

I have always come here & spend $300-$500 EACH VISIT. Nga Nguyen asked for my ID to TAKE A PICTURE OF IT ON HER CELL PHONE. I have NEVER been asked for my ID EVER NOR FOR A PHOTO TO BE TAKEN OF IT. She said it’s their “new policy for purchases of $300+”. NEW POLICY?? To ask for customers IDS & TAKE PICTURES? She said there’s been a lot of dispute charges THAT HAS NOTHING TO DO WITH ME. I will never be coming here again because honestly that’s BS to take pictures of PERSONAL INFORMATION. My ID & CARD NAME HOLDER MATCH so I didn’t understand any issue needing a photo copy of my ID which isn’t allowed in any store. NOR DID I HAVE TO SHOW MY ID. Products are great, CUSTOMER SERIVCE AWFUL. IF THEY DIDNT WANT PEOPLE DISPUTING CHARGES, MAKE THE STORE FOR LICENSE PEOPLE ONLY WHICH I WILL HAPPILY PROVIDE MY ID BECAUSE I AM FULLY LICENSED. She let me purchase my items without taking a picture but there shouldn’t have been an issue to begin with. This happened today...

Oh my god, i baught their profassional glue ,but this is my scariest buying experience.

I thought they had teaching staff, so they should be more professional, but in fact they are a lie. I bought the most expensive one at their house. Glue and anti-allergic glue, they said it was their best glue, and I got the most painful lesson in the end.

Within two weeks, almost all of my customers complained that almost all of their eyelashes were lost, and almost all of them returned to remake. I don’t have time to return to the store because of the repetitive work. I’m thinking that the United States is a society under the rule of law, and no one does not pay attention to after-sales service like this.

After sale. It doesn’t matter, I can get back these useless waste glue, I can tell everyone, don’t buy these broken glue, they are a waste of our money,...

I’ve placed an order online, and for 2 weeks there were no updates on on my shipments. I tried tracking but it kept on saying information not available. I’ve also emailed, but no none responded. Finally I was able to call and spoke to the manager, she wasn’t helpful but also wasn’t very nice. She sounded annoyed, told me that she would call me back but I ended up having to call her back. In the end, all I got was still the same answer as the tracking stated…. No information! She was rude as if she didn’t want my business! All I wanted was my refunds, they have withdrew the money from my account but still haven’t sent my shipment! This place clearly lacks customer services and don’t know how to value...