Tomfoolery Toys — Local services in Houston

It was our first time here. We thought it was going to be a normal experience shopping through all the selections. We’re used to modern day not even be greeted at the doors— but hey it’s a kid store so right of the back we had higher expectations. I try not to entertain racial politics, until it’s done to my family and I. We’re a Latino family, so racism is pretty common against this culture as well. When we first came in, no one greeted us (like I said no surprise there) we went to their candy section and disregard their striking high prices we didn’t mind it. It was more so as we were walking away from the candy section there was a group of staff members that made a pretty shocking comment “Ugh, we need to kidnap people” my wife looked back smiled concerning and awkwardly.. they didn’t seem to care that they said that in a loud tone (ironically we were the only family within feet distance of them)… IN FRONT OF THEM. So yeah.. we walked further away. Another thing I noticed anybody else around us or that came in after us was greeted and given the “Tom Foolery” experience of helping them. No one ever approached us to even assist, ask questions just the disturbing indirect comments. Finally when we get to the front register I was finally fed up because one of the ladies that participated in that comment that was said earlier—— in a high pitch voice greeted another customer, so I exclaimed loudly “That’s interesting! We didn’t get greeted like that” it wasn’t until after I said that, the cashier actually was nice and asked us if this was our first time (mind you this was AFTER she was finished scanning our items)

In short… if you are any shade darker then Western European (WHITE)...

My child purchased a gift for a friend, and when we realized the friend already had the item, we returned to politely ask if an exchange might be possible. My child made the purchase with her own money. We were fully aware the receipt stated all sales are final, but we do try to teach our kids that it's ok to make requests in a kind and respectful manner.

Unfortunately, the woman working at 10:15 AM on May 2, 2025, cut us off before we could finish explaining and told my child, in effect, “too bad, read the receipt.” Is this how children should be spoken to in a store that sells toys? We completely respect store policy and weren’t upset about the "no," but the dismissive and condescending tone made us feel as though we were trying to take advantage of the situation.

I've been in this store a number of times and this isn’t the first time I’ve noticed this particular person speaking to customers in a similar way. While I’ve also had positive experiences at this store with other friendly and helpful employees, experiences like these lead me to conclude that the owners condone this behavior. The store is convenient to my home, but the products aren’t especially unique—there are other wonderful local...

I am a relatively frequent customer of Tomfoolery -- amazing selection of gifts and absolutely superb customer service! It is my go-to for kiddo birthday gifts. A couple weeks ago I was running super late and knew I wouldn't have a lot of time to pick a present, so I took a chance and called the store. I feel terrible, because I'm not sure I'm remembering the names correctly now, but I believe Stephanie answered the phone and I gave her the parameters of what I needed. When I showed up, she and Adelaide had gift options ready for me to choose from! I gave the present to my friend's daughter and have received MULTIPLE messages of how much she loves it! Thank you so much for being such a positive part of...