United States Postal Service — Local services in Houston

I have been using this post office for almost one year. People here are friendly and willing to help. We also have a good relationship with our mailman. However, everything was okay until recently they lost my package from Atlanta. It contains my personal designed crystal bracelets, which are somethings that can not be simple reordered. The package was out for delivery and supposed to be delivered on Feb 7. But the states has never been updated ever since. I thought maybe the package was mis-sorted and it would not be hard to find it. I contact customer service (waiting online for 1 and half hour) on Feb 9, they said they would find out on Monday, Feb 12. But the package was not found. Then the post office ask me to contact consumer affairs of Houston on Feb 14. After talking to the rude agent of consumer affairs on Feb 15, she kicked the ball back to this post office. I called the supervisor of this post office on Feb 15, Ms. Mears, who never talk to me herself, has kept telling me she would do the investigation (which would take another 3 days) and she would call me. After 2 weeks that my mail was lost, I have visited the post office almost everyday, but they still haven't found my package. This whole issue is disgusting, and I am super exhausted. But I have to call the post office everyday to push them, otherwise I don't think they will care about my missing package. Now after almost a month my package was lost, the post office still has no clue to local my package, they said they looked for it, but didn't find. However, I doubt they never take it seriously or some stuff in the post office actually took the package as they know it worth almost $1000! I am going to turn this case to our...

Where do I began, this post office is horrible, the employees including the supervisor are rude, unprofessional and any other negative adjective to describe a person. I was supposed to have a package delivered to my house on a Wednesday but boy was I wrong. I was not home at the time of the delivery and I had a signature required package. Instead of being left a notice, I had to use usps track a package system to find out that I missed the delivery. Thursday comes around and I still have no notice on my door from them trying to deliver my package again, so I go to the post office that was supposed to have my package (I only know this because I called usps 1-800 number), ofcourse the package was not there. I was told that I would get a call with some updated info... never did that happen so I called Friday morning and was basically shooed off the phone as if were bothering the SUPERVISOR. She told me that she would get with the carrier to see what happened to the package, I called back about 1 hour later and was then told to give them 3 days to find my package. Obviously the carrier stole my package or they lost my package. Either way getting answers from these people are like pulling teeth . Please be careful when using this post office, they are irresponsible and careless. I have reported this location to the postmaster as well as USPS 1-800 service. Hopefully they are reprimanded for...

The most unacceptable service. I rang the door bell to be serviced for the certified mail for my job I needed to pick up. It was only two people in the line to be serviced on the other side. I stood there for 5 mins and no one came so I rang it again. I stood there for another 5 mins and nobody came. At this point nobody was in line on the other side to be serviced. So I walked over to the other side in line, one girl is sitting on a box directly from the door I was ringing at texting on her phone and the other was too busy placing display stamps on the counter. When I told the lady I’d been standing at the door 10 mins she repeated back to me “ 10 mins” in a sarcastic tone as if I was lying and didn’t know how to tell time. This wasn’t the first time Ive had terrible service here. I dont understand why everyone here is so rude and God forbid if you didn’t know something about sending a piece of mail they really snap you up about it. That’s the whole point of customer service , is to assist not tell somebody off. Thank God I dont ever have to come up here because...