Walgreens — Local services in Houston

This has long been my most shopped at store in all of Houston as a long-time Montrose neighborhood resident and native Houstonian; unfortunately, I can no longer respectfully recommend this particular Walgreens location. Despite being a 24 hour pharmacy/store, they arbitrarily close their bathroom to the public (paying customers and all.). I wish I could say this was an atrocity of the covid pandemic (which would still be wildly unacceptable—especially for a health-oriented facility.) I have always seen security in the later hours of the store, and the area has its homeless population for which they may use as an excuse to warrant haphazard closures: I do not feel it is humane to deny some access to a toilet. Public defecation and urination is unsafe to public health and illegal. No one should have to chose between humiliation/crime/pain & suffering. Publicly indecency laws can be charged if an officer is so inclined leading to a having a sex offender charge all because they need to relive themself. What would America have humans with a biological necessity to eliminate do in these situations? This Walgreens needs to just adjust their humanity and obligation to allow paying (or not) costumers access to the restroom during all hours of operation—24hours. Hire another minimum wage worker for your corporate run business specifically for sanitation if needed. This is absurd for a country as wealthy as ours. NO EXCUSE-ever! We don’t have pay to use public access bathrooms outside of stores and shops like other countries; we are therefore liable and responsible for the...

Please AVOID going here. This weekend my boyfriend and I went to go pick up his meds through the drive-through. He sent his credit card through the shoot. We spent 40 minutes waiting in the car because they lost his credit card. We clearly heard the agent named Ahmed say “I just had it in my hands I can’t find it.” Very unprofessional. After waiting 40 minutes in the drive-through I decided to go to the front desk at the pharmacy and inquire what is going on and what is being done about it. The manager named Tony was extremely rude and unprofessional. Responded to me saying “that’s what I’m doing” after I asked him why dont they try to pry open the box that they think it fell in. Once they opened it and found the card (because apparently there was a crack that it fell through) Ahmed proceeded to ask my boyfriend his name again (for the 3rd time) even though he was at the drive-through for 40 minutes handling his payment process. We were not able to attend an event we reserved for that evening because we were so late and spent almost an hour there. We were not told what they will be doing to avoid it happening again, and throughout the whole problem they kept saying they don’t know, they don’t know how long it’ll take, they don’t know what happened and they don’t know where the credit card is. We will be contacting corporate. If you don’t want to risk them losing your credit card do...

Maybe the biggest S show I've ever seen in a pharmacy in my life. They lost my prescription apparently while this person scrambled around all through the store rifling through cases trying to find it. What appeared to be the main pharmacist asks if we're almost done since she needs to use the cash register, instead of noticing there is obviously a problem and helping. I said maybe you could help us since my prescription is lost. She kind of goes oh yeah I could try to do that. Then she literally says to me I got my fingers crossed i can find it. This is supposed to be a professional, those words should never leave your mouth. After that she appears to forget all about it and gets busy doing other things while the person finally finds it. No apology. She did thank me for my patience and I'm surprised she has the content of character to even manage that. While walking out of the store one of the other super professional pharmacy workers is standing in the doorway exit blocking it completely, apparently looking at some car getting towed outside (maybe his?) I said excuse me since I clearly couldn't leave without him moving, he just looked at me as if I was inconveniencing him. No sorry again. Just really pathetic this is the best you can do Walgreens? The outside of the store is absolute trash as...