Giant Eagle Supermarket — Local services in Howland Township

Store is generally OK I guess. It's just a grocery store. But I had an experience that everyone should know about. I purchased my groceries, and after loading them into my cart, I was stopped by a store employee (right in front of the checkout), who asked me to show my receipt. Kind of annoying and weird (since the giant paper receipt was just printed, and couldn't they see that?), but stores do this, so OK whatever. Like most people, I put my receipt with my food in my cart, so I wasn't able to produce it instantly. Note that I didn't refuse or argue or anything like that. The employee was very angry and aggressive, and gave me no time to locate my receipt. He said "you don't have one" and took my cart (containing all the food I just purchased and personal items) away from me, and began walking away with it. I angrily called him back and he started fighting with me. Within just a few seconds, I was able to produce my receipt. He looked it over (clearly embarrassed) and walked away. Then as I was leaving, he started to follow me (clearly still angry). He asked if I wanted to go where the cameras wouldn't see us, and threatened to assault me. I just said "whatever" and left. While loading the groceries into my car, a man identifying himself as a loss/prevention person for Giant Eagle approached me. (Nothing would lead me to believe he was who he said, other than the other employee standing out in the cold behind him). Again, I was asked for my receipt. I showed it, despite saying that I just did show it to the other employee. He was also very aggressive, and as he left he shouted "There's a new sheriff in town!!". Note that I'm a middle-aged white guy who can stand up for myself. But not everyone can. So be careful if you must go to Giant Eagles...

Service here is terrible! Go inside, and lines are always massively long. They refuse to open more registers and just try to force everyone to self checkout, which is a disaster. Not that it matters much, most of their cashiers are painfully slow anyhow. No one helps bag groceries, so the cashiers have to do it themselves, which just makes it worse. Curbside pickup is a mess. I’ve tried it here twice. They only have 4 parking spots reserved for curbside, so even when I arrive at my scheduled time, all 4 spots are full and I have to wait and try to snag one as soon as someone pulls out...which other people are trying to do to...it gets ugly and I’ve had someone almost hit my car trying to beat me to the curbside space. I’ve waited almost 30 minutes for my curbside order to make it out to my car, and then the order was missing 4 items (items which I had ok’d substitutions for), so I had to go back to the grocery store and go inside anyhow. If I’m going to have to do that, I’m just going to go inside the store in the first place — it’ll be quicker, and at least I’ll have everything that I want!! Hopefully other locations handle the curbside better than...

I was so upset today I came into your store to pick up a birthday cake for my friend and when I walked in you had an employee at the entrance telling customers that your creditcard machine was down but you could take cash or a check and I was ok with that because I had my checkbook in my purse . I picked up the cake at the bakery went to check out and the cashier said my check was invalid so a woman came over and took me to the courtesy desk she took my driver's license and my giant eagle card ok no problem then she said to me I Can't take your check because I was not signed up to cash checks I was like no I am not I mever had to use a check here before but your employee at your entrance told me you would take cash or check not a word about being signed up to cash checks . Why couldn't you make en exception because your credit card machine was down ehich would have been great customer service ?? But she said NO so I left with out the cake and Now I will definitely be spending my money at Meyers there prices are better and they care about there...