H-E-B — Local services in Hudson Oaks

I purchase my groceries approximately every 10 to 12 weeks here due to the local driving distance. The quality of the fresh produce, bakery items, and meat is worth 4 - 5 stars.

The staff members are typically amiable and "occasionally" supportive. Your cashier team will receive a rating of 2 stars, which is quite generous. I am not so unkind as to disclose the name of the cashier.

Last Friday, I spent $460 on groceries, with 90% of it being food items. I became quite upset during the checkout process. My adult daughter was standing in the area where I usually am, where they pack the groceries into bags. I was still occupied with placing grocery items on the conveyor belt. I had already sorted things together here. Initially, I brought my own bags, and even though they were handed to the cashier a few seconds late, the young woman packing largely ignored them. I had bags designated for frozen food and items that needed to stay cold, as well as other sturdy bags to minimize plastic waste. However, from the corner of my eye, I observed that the young woman was not utilizing my bags. I even mentioned it to the cashier, to please use my bags properly. The individual responsible for packing the groceries did not utilize my bags correctly, and regrettably, my young adult daughter was also not paying attention, which frustrated me as well.

I noticed items peeking out of bags on my way out, which added to my frustration. Once at the car, I had to repack every single item. The young woman was utterly ridiculous in how she packed the food items. Bread, bananas, and other soft and delicate items were squished and buried at the bottom of the bags.

Frozen items, meat, and dairy products were crammed into plastic bags instead of utilizing the insulated bags I provided. Items that did not need insulation were carelessly crammed into those bags. That young woman just stuffed my groceries without paying any attention to what she was doing, as she was busy chatting with the cashier.

I was ready to go back inside to file a complaint, but my daughter restrained me.

I understand a lot of things. It's great if you enjoy spending time with your colleague, and I realize they might not earn much. I put in significant effort to earn my income and cannot afford to be unaware of my actions. This young woman seemed to lack any training whatsoever, or likely, she possesses neither common sense nor awareness. Train your staff, HEB!

I won't be returning! I'm still...

I hate being the type of person to only leave a “complaint review”. But that’s not at all what this is. This is in relation to my wedding and the involved departments being bakery and floral. To start with I wish I could give bakery 100 stars. Maddie did an absolutely incredible assisting me months, then weeks prior to the date, the cakes were so great we hardly had any leftovers.

As for the floral department, I couldn’t be more disappointed. I called and spoke with Joanna around 2 weeks ago requesting to have greenery (not necessarily eucalyptus but “dark spring greenery and absolutely no flowers”) to be used for my wedding cake. She was supposed to touch base with the bakery and call me back and never did. Hey, accidents happen, notes get lost, I really wasn’t upset about that. Call #2 I’m unsure who I spoke with but again she was very sweet ensured no flowers, eucalyptus, and to make sure it would be no more than 2 bundles of dark floral greenery and due to it being a contamination factor, would not be able to place it on the cake but would cut it up so that it would be ready to be placed on the cake when we picked it up Saturday. My father-in-law picks up the cake and what he believes are my greenery and shows to the venue with a HUGE bucket of neon (pink, orange, red, and purple) flowers, eucalyptus, and other greenery which looks so horrendous I could’ve gone in my front yard and clipped better greenery than what was sent. None of it was snipped up like it was supposed to be, for the cake, and it was around $3-$6 per bundle and there had to be at least 8-10 bundles in the bucket. We used 2 and the rest went into the garbage can. I’m unsure if I received someone else’s order or what happened but when I spoke with the lead, Morgan about it today there was nothing that could be done to fix the situation once they walked out the doors. I understand and don’t expect anything out of this, but the situation needs to be brought to someone’s attention because shoutout to the floral department for messing up so horrendously and causing such a fiasco at the wedding with my cake :)))) not to mention the huge waste of money on what went...

A Teapot Tune and a Duck Walk at HEB - Quacktastic Service!

Review: ⭐⭐⭐⭐⭐

If you think grocery shopping is a chore, think again! HEB in Weatherford just flipped the script, turning an ordinary day into a spectacle you'd have to see to believe. Let's set the scene: Mitch, a friend of ours, lost a Super Bowl bet and as his penance, transformed into the most endearing Donald Duck, complete with a feathery tailed bottom and the brightest yellow tights to walk this Earth, not to mention the blue sailor shirt, hat and red bow!

The floral department staff were the orchestrators of joy, providing Mitch with a clutch of yellow balloons, making sure he wouldn't float away as he did his best duck waddle through the aisles. Their laughter was infectious, echoing through the store as they encouraged Mitch to belt out "I'm a Little Teapot," complete with all the motions, in front of an audience of amused shoppers.

But the pièce de résistance? They paraded him to the checkout line, ensuring maximum visibility for our feathered friend. Each step he took in those webbed feet was met with chuckles and snickers, as shoppers reached for their phones to capture the moment. Mitch, ever the performer, took it all in stride, his beak-masked smile never wavering.

HEB isn't just a place for groceries; it's a hub of community spirit, where even a walk of shame becomes a parade of fun. The staff's sense of humor and their ability to create a memorable experience from a simple balloon request is worthy of a five-star review.

As for Mitch, there's talk of him waddling back into HEB for an encore. Maybe it's the friendly service, the quality products, or just the chance to spread more laughter. Whatever it is, HEB has our loyalty, and we can't wait to see what they—and Mitch—will come up with next. Quack on, HEB, quack on!

Let us know if you would like him...