Chick-fil-A — Restaurant in Hudson Oaks

We were traveling and decided to stop at this location to eat. Our entrees came hot and quickly and were as expected. The staff was pleasant.

We decided to order some cold brew coffees to-go and did not get what we expected. We've ordered this at a few different locations. It's usually a decent balance of coffee, cream, and sweet. Well, this order was bitter and not creamy. I wasn't sure if the employee was new or if I ordered something differently than I should have so I went back up to the counter. I inquired about if it was made properly or if there were different standards to making it. I was told that was how it's supposed to be done. I said I would rather have a refund since it wasn't what we expected and we weren't satisfied. We had barely tasted it so we weren't cheating them. After requesting a refund, the cashier, her senior above her, and the "executive " all became noticeably hostile to the notion that I wanted a refund. They did give me the refund, but they made it feel like I was insulting them and stealing from them. I definitely wouldn't dismiss all Chick-fil-As as I've never had a problem, but I would never recommend this one. I ate and purchased everything we were satisfied with, and politely asked for a refund for what I was not satisfied with. I've worked on many food service jobs, it sucks to give money back, but ultimately the customer should feel that what they are exchanging is worth their money.

Food stars is at 3 because our entrees we as expected and the coffees much less than expected. The service is one star because of...

We routinley frequent the Chik Fil A in Hudson Oaks.However today we had a terrible customer service issue by this Chick File "Associate Executive Director" Brittany which was the worst I have ever experienced.

I ordered online through the Chik FIl A app for convenience purposes for a sick child.. The sealed order was delivered with missing and incorrectly made items. Usually I let this go, but this particular location is routinely leaving items out. When I immediately contacted the store, Natalie (a manager) transferred me to a very rude and condescending Brittany who identified herself as the associate executive director. She said she had no authority figure above her besides the franchise owner. Also, she told us that it wasn't their problem since they use doordash to deliver. The Chik Fil A app nor the doordash app had records to dispute the errors. However, it was the store's error. They incorrectly bagged and sealed the order. They refused any assistance whatsoever- no phone number, customer service contact, refund, redelivery- and put it on me to dispute my credit card. What started as an expensive convenience, ended in multiple phone calls and beyond rude customer service.

We spend too much money at this location to not receive what we paid for or to basically be condescendingly told that it was our problem to fix their own errors. But, they did tell me to have a "Blessed Day" before abruptly ending the conversation. Using such a biblical statement to be rude to customers...

Chick-fil-A is undoubtedly known for its consistently delicious food, but there's a minor issue that I've encountered more than once, and it's about the sauce and sometimes the fries.

Let's start with the positives: Chick-fil-A consistently serves up some of the tastiest fast food around. Their chicken sandwiches, nuggets, and waffle fries are always on point, and I can count on them for a satisfying meal every time.

However, there's a bit of a hiccup when it comes to the service side of things. It's not a major problem, but it can be a tad frustrating. I've noticed that occasionally they forget to include the sauces I request or, in some cases, the fries are missing from my order. It's not a deal-breaker, but it's a bit of a letdown when you're looking forward to that perfectly sauced sandwich or crispy waffle fries.

My recommendation to fellow Chick-fil-A fans is to check your bag diligently before leaving the drive-thru or the counter. It's a small inconvenience, but it ensures that you have everything you need for a complete and satisfying meal. The staff is usually friendly and accommodating, so if you do encounter an issue, they'll be more than happy to rectify it.

In the grand scheme of things, these occasional hiccups in service don't overshadow the consistently good food Chick-fil-A offers. It's still a go-to spot for a tasty meal, and as long as you double-check your order, you'll leave satisfied with your...