Luther Hudson Chevrolet GMC — Local services in Hudson

We brought a 2011 Traverse in for an oil change. Also ended up having the low beams replaced. Last time the vehicle was in the shop, we were told the transmission case had a leak, and at the time it was minor, and they would monitor it. So we asked them to check up on this.

They took pictures of the case after degreasing so they could monitor the leak closer. The tech marked the issue as red, immediate attention required, on the inspection chart. Service adviser quoted $2350 for repair. All fine to this point, the vehicle has 133k miles, stuff happens.

When we picked up the vehicle, I asked how urgent the issue is. They said no way of knowing for sure, but they will monitor it. So I asked if they had to add any transmission fluid. Seemed like a reasonable question... Adviser said they'd check with the technician. Once the adviser came back from talking to the technician, they said they DID NOT CHECK transmission fluid, and ARE NOT EVEN SURE if the leak is transmission fluid at all, could be something else!! They did not check the fluid level because apparently "there is no dipstick to check." Note that all of this happened after we were told on 2 separate visits the vehicle is leaking transmission fluid, and this time they called it a "heavy leak". We've been quoted a transmission repair and asked if we want to schedule it! And apparently it's a mystery fluid, so why would we be repairing the transmission case???!!!!! We have never even had a puddle on our garage floor where the vehicle spends 2/3 of its life. So it was really starting to feel like they wanted to take our money for a repair that might not even be necessary. They didn't even mark the transmission fluid box on the multi-point inspection list, just left it blank.

To make matters worse/the icing on the cake, we get home and check the transmission fluid ourselves on the DIPSTICK that most definitely exists. The level of incompetence when a certified CHEVY shop tells you it's not possible to check the transmission fluid on your CHEVY vehicle is absurd. It took me 15 seconds to check it myself.

We will not be returning to this dealership for service.

I would like to point out that the advisers are nice people, and people make mistakes. But this situation takes any confidence I had in their knowledge and threw it right out the window. I would like to know if anyone would take the experience I had and continue to bring their...

The purchasing of the vehicle went fine. Nick Barum in the finance department is a great guy.

However, when we took the truck home with us (Saturday February 10th) it was kind of a rush job, and the truck didn't get the 'final delivery' treatment that it probably should have. I was bringing the truck back to the dealership a few days later to get the rustproofing and 3M film put on. I had noticed when I was driving the truck home the first day that the DEF fluid was not full (my truck is a 2024 GMC Sierra AT4 with the 3.0L Duramax). William said that when I picked up the truck after the rustproofing and 3M film was put on, it would get the 'final delivery' treatment i.e. fully detailed, DEF filled, and the gas tank filled.

When I picked up the truck on Friday February 16th, none of what William had told me would be done was done. I spoke to a sales manager who said that William wasn't working that day. That's fine, but I would have expected William to have made preparations for my truck ahead of time. He knew when I was dropping it off and could have talked to whomever and told them, hey this truck needs XYZ done before the customer comes to pick it up. Nick the finance guy overheard me talking, and he came over and said they would make it right. They took the truck to get detailed, which in the end was a good job and they filled the DEF. However they didn't fill the gas tank. I ended up just saying screw it and left, I was done dealing with it for the day.

Kind of disappointed that my sales guy William didn't make the necessary plans ahead of time. Nick on the other hand was a rock star as was the guy who detailed the truck, I think his name was Nick.

One other thing, I had done extensive research prior to going to the dealership to buy the truck. I'm really disappointed that my sales guy wasn't able to answer questions on the truck as we were test driving, but instead told me he would look it up when we returned to the dealership. It should be their job to know all vehicles inside and out. I've been to other dealerships (Morrie's Mazda for example) and those sales people can recite the full specs of all vehicles. Luther would be good to have their sales people studying the vehicles in any down time they have so they can answer questions...

I recently brought in my truck for a windshield replacement and during the replacement, the shop damaged the plastic of my rear view mirror. (the mirror is one with a plastic access door to reach the inside of the assembly and the access door was damaged such that it wouldn't hold shut anymore.) Instead of making me aware of such issue and repairing the damage they caused, the shop simply put electrical tape on the broken access door to hold it shut. Very sloppy work and very dishonest. It wasn't until several days later that I noticed the damage, but there is no way this is how I dropped off the vehicle.

I understand the standard response from the dealership is that they will take care of the damage, but in this case this was not an instance of accidental damage that was missed by the person working on the truck.... there are visible gouges on the rear view mirror cover, there are missing and broken retention tabs and worst of all the whole assembly was re-attached with tape (all can be seen in photos in the review). This is not just a simple mistake for the dealership to correct, this was blatant dishonesty in an attempt to cover up damage. As such, I have no desire to ever let anyone from this dealership touch my truck again so I ordered a new part and installed myself. If the dealership would like to remedy the situation in any way they can send me a check for the cost of $16.20 (see invoice attached). In any case I will not be back for service ever and I think other people should should seriously consider if they want to bring in their vehicles for such service either.

UPDATE: Despite being told by the general manager that a check would be in the mail, I have not received anything (and it has been over a month). Am I at all surprised that they never mailed the check despite saying they would? No. As far as I can tell this is just the icing on the cake of terrible service you can expect at Luther. Consider yourself warned and just do...