La-Z-Boy Huntsville — Local services in Huntsville

Excellent experience overall! Tony made the entire experience so much fun! Zero pressure, great attitude, collaborated well, great taste! 😊 In an hour and a half, Tony assisted in mixing and matching furniture and fabrics. With his assistance, I bought two couches, two ottomans, a couple of end tables, as well as a dining room table and chairs! Yes, there was a great sale to boot! I feel that I made out like a bandit! 😉 Beautiful, comfortable, quality furniture at affordable prices - I am beyond thrilled with my purchase! I can't wait until the pieces arrive!

Many thanks to Tony who made this experience so comfortable, enjoyable and so much fun, Truly beyond my expectations! Tony made me feel as though I had known him forever and made me feel very comfortable when I hesitated or switched preferences. He was extremely patient and kind. He helped keep me keep within my budget. Very grateful! I would highly recommend 100%! ————————————- Update 2022: I returned this year to purchase a recliner couch. Quality is absolutely horrible. It was on sale for around $2000. Initially it was extremely comfortable. I only weigh 115 pounds and use the couch in the evenings for about 1 to 2 hours. The entire left side where I sit is flat and sagging. very uncomfortable after only 4 weeks! I expected the couch to last - at minimum - two years! Will be selling it asap at a huge loss.

Second grape – I bought a popular reclining side chair which I was completely uneasy about due to the price - $1,500. Original fabric was a very ugly beige/brown. A sales person and I played with fabrics and came across one I really liked. Still, I was very hesitant. An hour later, I move forward with the decision to buy it ONLY after the sales person told me that I have three days (after delivery) to return it if I didn’t like it. Now this is a “special order” so returns aren’t allowed but he told me that this particular chair model was extremely popular and he could resell it in a heartbeat, therefore I was able to return it if I didn’t like it. I remember that clearly - It was the ONLY reason I moved ahead with the purchase.

After a few days, I decided that the chair would not be a good option for me after all and I immediately called the sales person - took him two weeks to return my call as he is part-time. In the meantime I had explained to the Lazyboy receptionist what my concern was and she told me the sales person would call me back. That was it.

Two weeks later he did call me back and denied ever having said that I could return the chair, citing their policy - “it was a special order”. I reminded him about the specifics of our conversation – I know he remembered, but again he stuck to the policy. He was very kind the entire time and apologized, but what bothers me is how long he took to return my call and the denial of our conversation. I initially called a 3 days after I had ordered the chair - it was plenty of time to cancel the order. They (factories) are still backlogged. I am writing this six months after I initially ordered the chair and it still hasn’t arrived. The justification was that during the 3 days - 2 weeks after I placed my order, factory was already building my chair. Fabric had been cut. Really? I know their system doesn’t contain these types of specifics. No way this statement was true. Again, it’s 6 months later and my chair still hasn’t arrived (today is June 22, 2022).

Great customer service is about doing the right thing. Listening to the customer! Lazyboy should try it sometime. Allowing me to return this $1500 chair /cancel the order after only 3 days m, would have kept me a loyal customer. A customer who changes out her furniture every 1 - 2 years. Small price to pay to retain a customer and honor the original oral agreement. Now they have lost me, I am ever shopping Lazyboy again. I’m sticking to buying furniture at Costco. Excellent customer service, excellent return policies, excellent quality of furniture. On the downside it’s seasonal so you have to keep an eye out for those...

The store was lovely and I enjoyed my shopping experience very helpful staff. Than my future came and it was not what I ordered. I purchased a lovely blue leather reclining couch loveseat and chair. I upgraded the seat cushions to a heavier duty cushion in hopes that it would last longer . The loveseat has lighted cup holder and charging station. It was supposed to have a pull out drawer underneath. When it arrived the right cushion was hard and the left side was soft. There was no drawer and the front were drawer was supposed to be has a wrinkled in the leather . The couch cushions were very hard and the recliner chair was very soft. So I Was told that the recliner was ordered wrong and would have to be reordered to get the drawer. And that they forgot to order the upgraded cushion in the chair and they would get with the manager to see what could be done about the chair. And they would have someone come over and check out the firmness of the cushions. So my next conversation with sales is that the loveseat with the drawer has been discontinued which is funny because even the tag that came on the loveseat pictured the loveseat with the drawer (so basically to bad lady ) And that they were still waiting on answer about chair. In the meantime I’m still waiting for the person to come and check the cushion. When the gentleman finally comes he checks the cushion and verifies that they are wrong and says he will go back and speak with the lady in charge of that department on what to do about them. Next I speak with her and she is just not getting what’s going on with my issues. I do at this point get a little hot under the collar and tell her she needs to come out and see but more importantly feel what’s going on herself. She agrees but can’t come until after the holidays so we set up an appointment for January. But she does say she can’t do anything about the chair that was ordered wrong the manager would have to talk with me about it and she would talk to him and have him contact me. Fast forward to now they came out a couple weeks ago and said they would have to replace a couple of the cushions (Apparently someone was having a very bad off day when my loveseat And couch was being put together) and they were able to adjust the cushions in a couple of the seats . They will pick up the loveseat and stretch the front to get rid of the wrinkle. She asked if manager had spoken with me about the chair and the answer is still no even though she said she would remind him again. I’m wondering if this...

Buyer Beware!!! Do yourself a favor and go somewhere else! My experience has been a nightmare and it still hasn’t been resolved.

I purchased a sofa and loveseat on June 25th and as soon as the sofa was delivered the never ending nightmare with lazy boy started. The store had been closed for a bit due to covid and the sales lady informed us that the factory had also been closed for months so the store’s inventory was low resulting in an 8 week wait on loveseat. When the sofa was delivered there was a defect on the middle back flap and a ripple under the leather on one side. Lazy boy then sends another couch and before they get it off the truck they notice a tear. Then they start servicing my brand new couch, because the service manager said it would be easier than getting me another one. The service guy has been out here twice. He couldn’t fix it the first time so he ordered the parts. He comes back the second time and the replacement parts are defected. By this time the couch is not flush all the way across. One side leans back further than the rest of the sofa. He informs me that this is common and lazy boy allows up to 3 inches. When I finally speak to the store manager she offers to inspect a new sofa for me, but after months of dealing with the service manager I don’t want anything lazy boy. Around the same time they call and tell me the loveseat is in and they want to schedule delivery, and I inform them that I do not want it I want my money back. I then get in touch with the district manager and tell him what’s been going on but he really wasn’t listening to me. He tells me that the loveseat was a special order and there are no refunds on special orders. I did not place a special order for the loveseat it was out of stock. I finally tell him to look at my receipt and he realizes that I did not order anything special. He then tells me I obviously don’t like what I picked out so I needed to go to the store and pick something else...like he was doing me a favor. No I liked the furniture I picked out, it’s the quality of the furniture I received that’s the problem. Although at this point it’s not about the quality of the furniture it’s the non existent customer service. I told Steve, the district manager, I wanted a refund and he said that’s not gonna happen. So here it is the end of October and my couch is still the defected couch that was delivered in June and I don’t have the loveseat, but lazy...