LAID Beauty Bar x Walmart x Kaylah Joseph — Local services in Huntsville

BBB COMPLAINT AND SMALL CLAIMS FORTHCOMING

I purchased several of the longer 5A bundles, and a closure, on 3/13/19 at the Huntsville, AL University Drive store to be in a wedding. The hair was BEAUTIFUL, until shampooed on 3/17/19 with Tresemme products, and immediately lost all curl pattern. I was the only one in the wedding party with straight hair, and the bride was so disappointed because that was not the look agreed upon. Nevertheless, after speaking with the owner, Tony, who agreed that should not have happened to the hair, and texting him the requested pictures and receipt, I didn't hear back from him. Perplexed, I called the next day, and Tony placed me on hold for 23 minutes! Giving the business the ultimate benefit of the doubt, I waited and called again the next day. Tony was unavailable, but Keyshonna (sp?) told me she had seen the texts from me, and to bring in the hair, along with the receipt, for replacement hair. She told me to call before coming into the store. I could not make it HSV soon, so I called to inform them. Tony and Keyshonna were unavailable when I called, but I spoke to Lawrence, who kept telling me to call back because they were moving. In anticipation of miscommunication, I texted after each call, just to make sure! Days later, I get to speak to Lawrence, and he finally speaks to Keyshonna about the issue, who remembered me from bringing up the wedding. They discussed it, and informed me that Tony doesn't remember me, and they won't replace or refund the purchase, since it was worn - which all parties knew based on 1) the pictures sent and 2) each text and 3) each conversation!

As a consumer, I legit waited weeks and several calls and texts to attempt to fix the issue. It hurts me to even have to write this review, and to announce the customer service practices of this business. However, they made it extremely hard to ignore. As a practicing attorney, I have filed accompanying complaints with BBB and BBB of North Alabama, and have all the time and evidentiary proof to file in small claims court over $245, plus legal costs and fees....which is just sad because all I wanted was some long curly hair, and not...

I ordered a wig for pick up which stated it will be 3-5 days after the 5 days I never heard anything I reached out after the week I was told but the young girl that they waiting on shipment call back in 2-3 days I called back in 3 days a man answer the phone he stated we just waiting on the shipment I’ll put you on the list and give you a call sometime in the afternoon to give you update I received no call. I waited two more days and called back and the man answer and stated I have your name listed with several other names to call once it comes this is the 2nd week and 2nd time I had to reschedule a hair appointment. This week is the third week I called Monday and was told by the young girl I spoke with my manager and we don’t have your wig but we have a wig that’s longer and I’ll put that to the side with you with your order number and name and phone, the next day my sister went to pick up my hair the man was there he had no clue I was coming and after 25 min waiting my sister said he gave you the wig you ordered instead of what they told you on the phone. So I waited 3 weeks for my hair that I was told by a young girl and manager that they didn’t have so I was going to get a longer wig to get the same wig I was promised literally a day before no money back no percentage off no nothing. Then I opened the bag of hair it smelled like a full zoo!! Promise I would never recommends this business they obviously don’t know what be going on don’t know anything and they lie to customers I guess just to avoid there mess up.

Please don’t let them fool you I have screenshots of all the calls all the the recordings of the lies I was told. Don’t shop I was literally told not to shop with them and I still did now I know why it will never...

I wouldn’t recommend purchasing hair from the Weave Spot.

Today, I purchased hair and it appeared to be the same pattern as the the closure which was deep wave. Once the hair was wet it was completely different. Called the store and the sales person states once you take it out the pack it’s out of there hands! I went to the store and the salesman told me I used old hair. I’m not understanding why I would purchase hair then turn around and use old hair. That’s makes no sense! I proceeded to ask for a manager first he stated the manager wasn’t there then he stated there was no manager. I’m confused. So who is the owner?! He gave me a business card which was the store number. Before even asking what the issue was he over talked me to say once it’s out the bag it’s out of our hands.

KNOW YOUR PRODUCT PRIOR TO SELLING IT FROM PEOPLE!

Some people shouldn’t sell hair. Some people need customer service skills prior to working in a customer service position. Good customer service is vital in the...