Cook Out — Restaurant in Huntsville

Everything is still being kept clean, even though they seem to stay flooded with people. The bathrooms also seem to be clean both times we've come, no kids changing tables though. They do have 2 high chairs and 3 boosters. Bathrooms and kids seats all up front by the main entrance.

The kids liked the corn dogs, fries, cheese quesadillas, and hush puppies. The shakes are of course a hit, but do come very thick. Pretty much need a spoon, which is readily available with forks on the tea table. Sweet tea in the giant brewing canisters, and unsweetened tea in gallon pitchers on the same table. They've also had buffalo sauce, Polynesian sauce, Texas Pete's, and ketchup there. There are more add-on options on the edge of the ordering bar as well. Water does appear to be free as well.

We've had three combos each time, and made out for less than $20 both times as well! They have a la carte options for many things, so you can easily make a kids combo with a burger and 2 corn dogs and tack on an extra corn dog. Upgrading to a milkshake for a drink is only a dollar more, and also works great for helping fill up kids.

The most recent visit, on top of the 2 cash registers, they had a third person taking card-only orders with the help of a tablet; which really helped speed up order taking. There was still only a couple minutes wait on all the food and shakes, which all came together! Some of the staff repeatedly came to check on us to see if we needed anything, and multiple people were busing and cleaning tables almost as soon as they opened up.

Overall we've two positive experiences and enjoyed the establishment, service, and food both times. Will definitely be...

well its quiet obvious that the lady who works late nights at the window, no wait hold on i take that back...not lady but disrespectful and miserable person that wants everyone else to be as unhappy as she is. obviously must be kin to management or considering all the negative reviews ive just read and she still has a job! amazes me!! apparently corporate does not care to loose buisness and money plus continue to recieve all these horrible reviews! cuz they would be dealing with thid issur if not. but if i could i would give 0 stars as well as many others i seen. and not bc of the food! but bc of the lady at the window who was very rude and from what i can tell must of been in a rush to get me outta there since it was 30 to 40 mins before they closed im assuming, bc she was talking so fast and not listening that of course she didnt get my order right after me repeating myself 5 times! and so i pay for the food and then she tells me that they dont have change to give back to me! ( ok ive seen that before so MAYBE possible) So after missing some of my food she then makes me go back around and get back IN LINE bc "she couldnt fix it at the window"! as if that even makes any sense! hello! when i come back around your still gonna be at the window! but whatever...so now my other food is cold. but she then charged! me $6 for a spicy chicken sandwhich ONLY and keeps my change again! since when does a spicy chicken sandwhich cost $6 with no tray! no wait let me fix that almost $6! So yes i would believe now that the whole no change speech was actually a lie and someone is pocketing money or trying to fix her drawer from...

Update 8/23/23: Qent back for a quick drink and the same way ill blast folks i will also praised. Went inside and i promise you Carla was the nicest cashier i have met in awhile. She didnt seem approachable at first. But after talking to her she was very knowledgeable and helpful. All i know is she did a damn good job without any attitude whatsoever. I recommend going inside if it is good service and food you seek.

I don't know how to say this. In drive thru I don't understand why you talk fast at the order screen. You definitely don't move as fast as you talk Ashley cause if you did the drive thru wouldn't be backed up. Called corporate and the lady on the phone instructed me that you for whatever reason flat out lied by saying you couldn't add to an order at the window when paying. You lost a sale, a customer, and hopefully you will get some training. As for me and mine. We were instructed they never get complaints at their Decatur store (yes, I will drive all the way to Decatur for a cookout burger). To not have to deal with your nasty, vile, unappreciative staff, I will make the drive in 5 o'clock rush hour traffic. Your general manager was good people tho. I think she just don't know you're being this way. Or maybe she just don't care. None of you lil Thundercats seem to care about anything these days but your fake ponytail,fake eyelashes, and how tight you can make your jeans so the lower half gets suffocated. All in...