Wiesner of Huntsville — Local services in Huntsville

I should have known from our terrible experience with the body shop over 3 years ago, that the service department is lacking customer service also. I brought my GMC Sierra in for a leaking condenser that would be covered under my extended warranty. After finding out from my service adviser, Chris Lovelady, that the condenser was on national back order due to high demand, I decided to see if I could assist him in finding one, as I am the manager for a body shop, I know a few parts suppliers. I contacted a place, they had 15 of them in stock. So I call Chris back to tell him I found 15 of them so if he could get it ordered, that would be great. Chris and I go round and round about how putting aftermarket on my truck would void my warranty, so I contact my warranty company to find out that in fact, this was wrong. I get another call back from Chris with him informing me that the parts guy cannot find this part at this certain dealer. Mind you, I provided them with the name of the company, address, phone number, and a sales reps name that I spoke to. FINALLY, we make a break through and they get the part ordered and delivered that afternoon. A few days go by and I get a call stating my truck is ready. Chris asks if I want to go over everything that I owe, sure, let go over it. He tells me my total is $287! I only have a $100 deductible for my warranty and I paid them $40 to wash and wax my truck, so where is the extra $140 coming from. He tells me that my warranty company isn't paying the full price of the condenser so I have to pay for it. Seriously, ONE PHONE CALL TO MY WARRANTY COMPANY...low and behold, I find out that he was too lazy to resubmit the ticket to reflect the aftermarket more expensive condenser to them. Wouldn't you know...they paid for it without question. Took ONE phone call to fix the problem. I finally pick my truck up, and it looks like they passed it through a drive through car wash and didn't wax it. For $40 for a wash and wax, I expected the truck to look pretty good, only for it to come out looking worse than it did going in. The inside wasn't even touch. Needless to say, I don't recommend this place to anyone who wants to have to deal with the hassle of handling sourcing and ordering your own parts and handling the extended warranty claim yourself. If I could give them 0 stars, I would...

Terrible Service! Stay Away! Save your time and money! Do not go to Weisner Service Department!

I Needed an alignment to be done in a reasonable amount of time so that I could leave town. I called Wiesner Service department on Thursday they said no time slots available on that day but I could bring in the vehicle first thing Friday morning. I get there at 8:15 a.m. They tell me we will get to it asap. I wait until 11:30 (3 hours) giving them the benefit of the doubt before calling to check the status. They tell me they don't know if the car has been worked on but they will call me back with status. They never call. I still give them another chance and wait until 12:50 p.m. before calling to check the status. They tell me no it has not been worked on but we will get to it in the next 30 minutes. I say stop, i have been waiting since 8:30 a.m. and since you have not done the work yet please do not start. Do not work on the car, I will come pick it up. I get there in about 10 minutes, I walk in to ask for the key and no one can find it. They say oh we have it over here at a desk other than the check out counter. They tell oh turns out the work was done. I tell them I was just told ten minutes ago that it was not. They then will not let me leave with out paying for a service that I'm not even sure they did. The charge me $130. 35 for alignment including a Misc fee of $9.60. I pay and leave because I needed to leave since earlier. I am upset but there is no way for me to verify if the car was actually serviced and can not fight the miscellaneous fee. I will never go back and I am appalled and upset they are treating people like this. If I could have given a short review I would say "STAY AWAY, DO NOT TAKE YOUR VEHICLE HERE, SAVE YOUR MONEY". Not one person apologized or attempted to explain anything. Wish i could convey how frustrating the whole situation was. Please stay away from this horrible place. They are cheating people with unethical practices and terrible service. I had high hopes because of other reviews, but...

Wiesner of Huntsville was a breath of fresh air. I've recently has very bad experiences with BMW and Jaguar dealerships in Houston. When I decided to purchase a GMC, I landed on Wiesner of Huntsville because they had the exact vehicle I wanted on the lot.

I was put in touch with Kevin (Kunal). I worked with Kevin via TXT for about 1 hour to make sure that the vehicle was just what I wanted. I then applied for GM financing remotely via email. I was approved. So, I asked Kevin to help me set up a smooth and quick checkout experience. I stated that I only wanted to work with him and the finance person who would collect signatures.

True to his word, I arrived and was directed to Kevin's space. I then met Kevin for the first time. Very professional. There were certain managers that were standing by, but none of them approached (I'm sure this was eating them up inside). We looked at the vehicle, I test drove it, I and decided to buy.

I was whisked into the finance office where all the docs were waiting for electronic signature!! Hooray for no paper! Singing was fast and pleasant, and I received my docs via email before I left.

I was out the door in under 30 minutes (no including test drive time).

This was the experience that I asked for and the experience that I received. It was very pleasant and I'm happy with my purchase. My sales rep Kevin was over the top perfect for how I like to do business. Congratulations to the other managers as well for stepping back and letting Kevin do what he does.

To my surprise, I later received a gift at home of some tasty cookies in coffee mugs. That was a nice touch!

Follow up after the sale has also been nice. Kevin just contacted me to let me know my plates where ready. You would be amazed to hear that such follow-up did not occur with previous purchases of BMWs or Jaguars. I had to track my plates down. Communication is key and Kevin @ Wiesner...