KAY Jewelers — Local services in Hyattsville

LATEST REVIEW (1/15/25): After chasing down the manager and emailing the district manager, I have been notified that the repair shop had irreversibly

I usually never have bad experience the times I have bought jewelry here but this time let’s just say they need improvement in customer service. I never received any greetings when I first step foot in the store. Eye contact was made not a single help was offered. I understand they were helping someone else but honestly they were just talking and talking. I waited for more then 30 minutes and within those 30 minutes no one asked me if help was needed. Someone was also there waiting and when she tried to get a hold of someone one of the sales women whom seem to be the manager ignored her. You will have to take your bed and sleep there if you want to be waiting for someone to help you. Very...

I recently went to Kay Jewelers on 3500 East-West Hwy in Hyattsville, MD. I worked with Blue (Mahmoud) who delivered top-notch customer service. I brought in a ring that has been in my family for generations and he handled it with care, gave me honest feedback about what I needed, and even gave me a closer look at it under the microscope. I will be a frequent customer at this Kay Jewelers from now on because of how Blue took care of me and my family's jewelry. I want to make sure his managers know what an amazing employee they have in Blue and I am so thankful for...