United States Postal Service — Local services in Idyllwild-Pine Cove

I have lived in idyllwild for 6 years , this has to be the worst post office I've ever had to deal with. I have had packages lost. I have gotten notified my package was delivered, I show up with tracking number and was told it was never delivered , and that they cant find my tracking number in the system. My worst experience yet, was showing up to check my mail and being locked out , because a paper wasnt filled out claiming I still live in the same house.. mind you I have turned these in before , and have never moved , been the same thing everytime I turn the paper in. Now I never received a paper I had to turn in this time around. and instead of another one being put into my mail box or a notification of any kind , I was locked out of my p.o box.. and am told I have to pay 35 dollars for another key to reopen the p.o box again !! I honestly have no clue if it is a lack of employees but I shouldn't have to pay for their mistake, let alone be treated as though it was my fault that I never recieved the paper they want me to fill out and return to them. If this was a post office off the hill , it wouldnt matter because mail gets derived to your home.. but since we are in the mountains and have no choice but to have a p.o box , I feel they take advantage of us, because they know we have to have a p.o box as a resident of...

Terrible. Our mailbox was cleared out, there were no notifications, and none of our "returned mail" made it back to any of the places that it was supposedly returned to.

This is while we were down with COVID and they did not answer their phone.

No apologies, no attempts to call, no notices of taking our mail or closing our box.

The red-head lady came out and was smiling through the entire conversation, saying she put the renewal form in there, when I've never seen her smile once.

The renewal form is only that. A renewal form. It says nothing about your mailbox being closed or date of closure, or notification of mail that had been held. She told us that she, "just returned the mail yesterday."

Luckily, all of are bills our paid online and our income is through direct deposit.

Luckily, I recorded the entire conversation and am turning it all over the Inspector...

I took parcel in on Friday with an Ebay paid postage stamp on it. I handed it over to the clerk who had to give me a bill for the parcel and bubble wrap I had taken from the shelves earlier. She gave me a bill for 32$. I left not thinking clearly about the cost. The following day I realize she had put new postage on the parcel ignoring the pre paid on the other side. On the Monday I went in and showed her a copy of the Ebay postage. It wasn't a big deal and I wasn't that bothered with the cost. "No, I wouldn't possibly have put a stamp on it if it was already stamped. I have been working here 11 years!" End of conversation. I have since received photographs from the receiving shop of the parcel clearly showing stamps on both sides. The arrogance and implication that I must be lying is shocking. Call me old fashioned but isn't the customer 'usually...