Coastal Surface and Design, LLC — Local services in Indian Harbour Beach

UPDATE We were contacted by the owner and he had some life problems come up and apologized. We received our chairs yesterday and they are absolutely beautiful! Sometimes life can get can crazy, which we understand! Thank you for calling and making this bad turn good!

My husband and I did a lot of emails back and forth with the owner Devon McElroy and he would respond within minutes. We decided to order 2 loungers with custom tile inserts. We sent an overnight package with our pool tile to his shop and he received at the end of June. We paid $2,400 on June 27th and we were told it takes 4-5 weeks for us to receive our new loungers. After 6 weeks, I started emailing, calling, and texting with absolutely not one response! It has now been over 9 weeks and nothing. Will not respond to email. Will not answer phone. Will not reply to text! Very sad that this started out so good and is ending so...

I absolutely love my new pool loungers! I originally had a set delivered and they had issues in regards to the finish. I worked with Devon, the owner, who was extremely responsive and assured me he would replace them. He developed a new method of building/finishing them and can already tell the quality is much better and do not show any signs of issues with the finish. I write this not to highlight any negatives, but to assure you of the great after purchase customer service you will receive. Not only that, but with the new development process you will not have to worry. You get so much value for the price you pay for these chairs. It makes no sense in spending thousands on plastic pool loungers that will stain and even float away if the water level gets too high. You can’t beat these loungers in terms of design,...

Such a great experience with Coastal Surface & Design, LLC this company has exceptional customer service. They are one of the best we have had the pleasure of doing business with. Start to finish the process was about 6 weeks total, once we were set with the color and details with our loungers everything was smooth as butter. We elected to have our pool tile inserted into the loungers which elevated our pool oasis to just gorgeous! Devon is amazing, we cannot say enough about how comfortable, service driven and efficient this man and his company are. The loungers are concrete so you not have to move them, so well constructed. We are excited to be sharing with all our family and friends, we are sure we will be enjoying these loungers for years to come!!!! Thank you, Devon and...